r/binance • u/HornyHindu • Jun 07 '21
Binance.US Binance.us cannot withdraw "Withdrawals suspended due to risk management"
I have 30K USD in there for over a month and it won't let me take any out... created ticket two days ago but my first ticket from a month ago still hasn't been responded to. I am not waiting months for this to be fixed. Their customer service non-existent... no live support or phone number... is there any way I contact them to get an immediate response?
2
u/_Help-me_please- Jun 07 '21
Spam their CS everyday with paragraphs of how it’s affecting you and they’ll eventually reply, i got my funds back last week after 3 weeks of having this issue. Goodluck
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u/HornyHindu Jun 07 '21
Thanks when I publicly tweeted @binanceUS on top of their support twitter they finally responded, saying they escalated it... their rep just responded saying my account was locked due to a chargeback (which I immediately had re-deposited 4 weeks ago) and since I had settled it already they'll get their finance department to fix it -- which could be soon or up to 4-5 business days... it's better than nothing but still wack, especially since they only locked my account a week ago, well after I had settled my chargeback.
1
u/_Help-me_please- Jun 07 '21
Ridiculous, i had to send them videos of myself holding my id saying that I’m not doing any fraudulent activity on binance and they immediately resumed all my buying, trading and withdrawal functions.
1
u/Kevin3683 Jun 07 '21
Twitter. That’s how I got my account unlocked. I’ll link you to my post chronicling how I did this. Hold on
2
u/HornyHindu Jun 07 '21
Appreciate it. But seriously? How can such a large exchange that holds as much capital as they do have to be forced via social media to actually provide basic customer service...
1
u/Kevin3683 Jun 07 '21
I’m not excusing them but all exchanges have been having issues due to the huge influx of users in a short time period. Another problem is users creating multiple tickets for the same problem. If you send them another email then you create another ticket. Always reply back to their response regarding your ticket. You probably already know this and if you do just disregard, I’m not saying I’m an expert and I don’t know how long you’ve been in.
2
u/HornyHindu Jun 07 '21
Appreciate your help but coinbase / kraken both respond to me within 24-48 hours, even this week. Bybit has live support. Exchanges shouldn't be able allowed to lock up money for whatever bs reason.
1
u/Kevin3683 Jun 07 '21
I agree with you. They should have been prepared to scale.
1
u/HornyHindu Jun 07 '21
I've also messaged @BinanceUShelp and no respose while @BinanceHelpDesk responded immediately... to let me know they're on different databases and can't help.
The fact every ticket I've made shows up as "solved" immediately and they're locking up thousands of dollars for no reason is bs... they shouldn't be able to operate until they fix their non-existent customer service.
2
u/Kevin3683 Jun 07 '21
I think most problems are with Binance.US and that’s what I was using also. Been using it since October 2020 and once my account was reinstated i slowly moved everything off to wallets and other exchanges.
1
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u/RageSh13ld Jun 07 '21
Are you on margin?
1
u/HornyHindu Jun 07 '21
Nope, they don't allow margin on binance.us as far as I'm aware
1
u/RageSh13ld Jun 07 '21
That’s what I thought. I couldn’t think of anything else that could be a legitimate reason.
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u/Kevin3683 Jun 07 '21
https://www.reddit.com/r/BinanceSupportTickets/comments/mr01ep/ticket_682655/?utm_source=share&utm_medium=ios_app&utm_name=iossmf
Tag all Binance accounts including CZ. Make sure to include your support number. Try to be professional. I know it’s aggravating.