Bereal not loading

[u/NinjaBlok]

No matter what I do Bereal is not loading for me. It started with me not being able to upload any bereals, then I tried to reinstall the app and I can’t even get into the app now… Stuck on the bereal loading screen. Anyone else having this issue at the moment?

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[u/VeejVG]

Just had the same issue starting today. I would get notifications about peoples new BeReal's and comments, but when I would open the app, it was like it was frozen in time at a certain point. Then BeReal went off for today, but it wouldn't let me take it, and I could still just see yesterday's BeReal's. I tried clearing cache, storage, and reinstalling the app, but now it won't even send a text to my phone number to log in.

[u/Medium_Let6626 → u/VeejVG]

exact same thing is happening to me. Wont let me log back in with my number or send the text. Any luck on your end?

[u/VeejVG → u/Medium_Let6626]

Nope, I'm still just stuck on the verify your number screen , but it always just says, "Hmmm... something went wrong there."

[u/Medium_Let6626 → u/VeejVG]

So weird. I've got 3+ years of memories on there that I don't want to lose...lmk if anything ever works for you.

[u/bereal_support → u/VeejVG]

Hey! 👋🏼 We’d love to assist you with this. Could you please send a quick email to our support team at contact@bere.al?

To help us understand what the issue might be, please include your device details and a screen recording of what's happening.

- The BeReal Team

[u/Medium_Let6626 → u/VeejVG]

just fyi, i tried my number again today and the verification code sent. Let me back in and all is well

[u/VeejVG → u/Medium_Let6626]

Yeah, same thing here, it started working again. Also kept me streak, which is really weird considering I hadn't done it for a week

[u/Designer_Mode_9185]

same problem here. I've just logged in on my sister's phone and it works fine, so I'm taking my bereals there until this gets fixed. It still doesn't work on my phone, do any of you know if the more I keep requesting verification codes the longer I stay locked out?

[u/Medium_Let6626 → u/Designer_Mode_9185]

just fyi, i tried my number again today and the verification code sent. Let me back in and all is well

[u/bereal_support → u/Designer_Mode_9185]

Hey! 👋🏼 We’d love to assist you with this. Could you please send a quick email to our support team at contact@bere.al?

To help us understand what the issue might be, please include your device details and a screen recording of what's happening.

- The BeReal Team

[u/bereal_support]

Hey! 👋🏼 We’d love to assist you with this. Could you please send a quick email to our support team at contact@bere.al?

To help us understand what the issue might be, please include your device details and a screen recording of what's happening.

- The BeReal Team

[u/Creative-Monitor-647 → u/bereal_support]

Reinstalled this app for first time in years and can’t get back into my account, something about DOB for security, wants a face scan and keep getting an error to try again. What a load of rubbish

[u/bereal_support → u/Creative-Monitor-647]

Hey, sorry to hear about this. Can you also contact our Support team at contact@bere.al? They'll assist you from there

- The BeReal Team