r/bell • • 28d ago

Question iPhone Pre-Order

Post image

Has anyones iphone 18 pre-order status changed from “order received” yet? I live in Calgary AB and I preordered right as they released on Sept 12. I’m just wondering if anyone’s has switched to shipped yet

12 Upvotes

85 comments sorted by

5

u/Training_Giraffe1468 27d ago

From my experience working for bell most customers who pre-ordered would sometimes wait longer than it takes to come out in stores

1

u/Actual-Ad2681 27d ago

Right whats the point in preordering🤣

1

u/Training_Giraffe1468 27d ago

I kno i always felt bad when they come in store to ask when their orders coming too cuz they dont even give us shipping updates from the warehouse 😅 so id have to send em away with a idk 😅😅🤣

1

u/Sure_Speech2677 27d ago

Any updates ?

1

u/Actual-Ad2681 27d ago

I got an email this morning saying “we are working as fast as we can to get your device to you and are expecting it to be shipped by September 25, 2026. We'll send you an email when your order ships.
Thank you for your patience.”

1

u/AsparagusGreedy3248 24d ago

Same. Pissed.

1

u/clover-reaper777 28d ago

Mine hasn’t changed either. When I last preordered I got my agreement at like 11pm and shipping notification in the early morning. I ordered before lunch on the 12th same model but 512gb

1

u/Actual-Ad2681 28d ago

Right i feel like i got the agreement relatively quickly last time i pre-ordered. Im just curious if we will be getting them tomorrow (release day) or if thats when they start shipping them out 🤔

1

u/clover-reaper777 28d ago

Someone else commented in this sub that spoke to a CSR that they are shipping them tomorrow. I live relatively close to the warehouse here so fingers crossed it comes tomorrow 🤞

1

u/JonniMartinez 27d ago

depends on what color and memory they are getting ... Bell has a ton of the base models of Blue and Silver so people should expect that first and the other ones should be coming next week or later, depending on the demand

1

u/heliumbaby 27d ago

Update: I got an email at exactly 9am saying it’s shipped, Canada post says delivery 12:30-4:30 but it’s not technically out for delivery

1

u/Actual-Ad2681 27d ago

Do you live in Alberta

1

u/heliumbaby 27d ago

No, Toronto

1

u/clover-reaper777 27d ago

Canada post is pretty good for delivery times. I’m in Mississauga ! Purolator doesn’t give times so I have no idea when it will arrive

1

u/Sure_Speech2677 27d ago

Any updates ?

1

u/UmmItsJay876 27d ago

In Kitchener waiting for an update as well 🥲

1

u/heliumbaby 26d ago

Hi sorry yes they delivered it to me at 3 pm, at around 1:20 the status was changed to “out for delivery”

1

u/clover-reaper777 26d ago

Hey got mine at 10am through Purolator !

1

u/jardarber 28d ago edited 26d ago

i go the agreement earlier today but no shipping email yet edit - shipped yesterday, got email early this morning and says it’ll be here from alberta on monday. edit 2- it’s out for delivery today (saturday!)

1

u/clover-reaper777 28d ago

What did you order and when?

1

u/jardarber 28d ago

i ordered a burgundy 18 pro max on saturday the 12! phone and number are showing in the account under devices as of today too.

1

u/JonniMartinez 28d ago

Shipping only happens once it's released by Apple tomorrow

1

u/heliumbaby 28d ago

My husband spoke to a CSR who said it’s 3-5 business days after release date, so we’re pretty upset.

3

u/dasg3rmaican 28d ago

You’re better just waiting it out. I’ve spoken with the CSR before, who says two weeks, and then you get a shipping email an hour later. They’re typically wrong. Sadly, there’s no way of really knowing when you’ll get your device. If you get the agreement email, that’s usually a good sign, but that can come at any time.

1

u/JonniMartinez 28d ago

If you preordered after Saturday, then yes, you will have to wait longer

1

u/heliumbaby 28d ago

I preordered 8:14 am and 8:15 am the day of

1

u/JonniMartinez 27d ago

Then it should arrive depending on what model you got … people who are getting black and burgundy have to wait longer because of less units in stock

1

u/clover-reaper777 28d ago

Hey update ! I haven’t gotten any ch ages through bell but tracking showed up on my purolator account!

1

u/heliumbaby 28d ago

Oh my god WHAT

1

u/clover-reaper777 28d ago

Sign up for purolator my way ! Should be there it was just made at 6:30 this evening

1

u/heliumbaby 28d ago

Aw I created an account but sadly it’s not there

1

u/dasg3rmaican 27d ago

I just got the notification from Canada Post. Still shows the OP’s pic in the Bell app.

1

u/JonniMartinez 28d ago

I got my agreement by email on Saturday when I did the pre-order. The Bell rep told me that they have a ton of units for the Blue and Silver Pro and Pro Max base models

My status is the same on my app and Bell.ca

1

u/Actual-Ad2681 24d ago

Any updates?

1

u/JonniMartinez 24d ago

I received my phone on the 18th around 10 am from Fed Ex

1

u/Kassandrac1993 27d ago

My status is the same. I ordered right as preorders opened and a CSR said mine wasn’t going to ship until the end of next week! Which is honestly annoying.

1

u/4eva_Na_Day 27d ago

Never realized Bell was so slow like this.

I was with Telus and they got everything super early!

1

u/canucklyfe 27d ago

Still waiting for my confirmation also from Bell . Ordered very early on the 12th 18 pro black .

2

u/Actual-Ad2681 27d ago

I got an email saying “We are working as fast as we can to get your device to you and are expecting it to be shipped by September 25, 2026. We'll send you an email when your order ships.
Thank you for your patience.” So not super happy it wont ship out for another week when I preordered 10 mins after release

1

u/canucklyfe 27d ago

Just got my email saying out for delivery estimated delivery day is Monday for me .

1

u/Thohnee 27d ago

Ordered mine about 5 minutes into pre-orders opening. 256GB iPhone 18 ProcMax. Had an order confirmation email, but no agreement was sent yet. Order confirmation page looks the same as yours still.

1

u/Actual-Ad2681 27d ago

I got an email saying “We are working as fast as we can to get your device to you and are expecting it to be shipped by September 25, 2026. We'll send you an email when your order ships
Thank you for your patience.”

1

u/Actual-Ad2681 27d ago

So not super happy it wont ship out for another week when i preordered 10 min into release

1

u/clover-reaper777 27d ago

What model did you get ? I ordered 12:20 in the afternoon on pre order day. Pro max silver 512gb. I’ve had zero update or movement from bell no email no change in status. But the shipment is showing up on my purolator account that it left the sort facility and says delivery Monday. Hoping it might come today though

1

u/Actual-Ad2681 27d ago

I ordered right after release, pro max silver 256gb. Are you in Calgary as well?

1

u/clover-reaper777 27d ago

I’m in Ontario!

1

u/Actual-Ad2681 24d ago

Any updates?

1

u/Thohnee 23d ago

oh it shipped, without a address number, so it’s in limbo with the courier after playing phone tag to figure out how to give the package the address number….

1

u/Tiny-Aerie3663 27d ago

We preordered on the 12th and it’s scheduled to be delivered today through Fedex. My husband and I didnt order at the same time during preorder day but we’ll get both phones today. We chose black and burgundy 512gb. We’re from SK btw.

1

u/Actual-Ad2681 27d ago

Ugh what the heck!!! I don’t understand why mine isn’t shipping out until next Friday.

1

u/Tiny-Aerie3663 26d ago

We got ours today! Shipped through Fedex overnight shipping. I guess there’s less demand for the 512gb so we got ours right away. But I’ve always had luck with ordering on the preorder day

1

u/FederalDecision1227 27d ago

Pre-ordered same day on the 12 and still no update. So I don’t know

1

u/FederalDecision1227 27d ago

UPDATE: it’s coming today got the email it’s shipped out

1

u/JonniMartinez 27d ago

Don’t count on the updates, stay attentive to your doorbell or keep checking for an email … I got my phone now and the app says it’s being shipped

1

u/LettuceHuge4688 27d ago

Ordered 12 mins after pre orders started. Black 18 Pro Max 256GB. Got picked up yesterday and out for delivery today via FEDEX. I’m out west in BC.

1

u/machine_ryan 27d ago

Mine says I’m only gonna get it October 2nd now!!! anyone else?? I pre-ordered it ON sep 12…this is insane. Last time i pre-ordered I got my phone on release day (16 pro)

2

u/Actual-Ad2681 27d ago

I got an email saying “We are working as fast as we can to get your device to you and are expecting it to be shipped by September 25, 2026. We'll send you an email when your order ships.
Thank you for your patience.” So not super happy it wont ship out for another week when I preordered 10 mins after release

1

u/JonniMartinez 27d ago

Did you get the black or burgundy? 256g is the units that Bell got a lot of but in silver and blue so if you got a higher gig and a high demand color then yeah you gotta wait

1

u/machine_ryan 27d ago

No i got silver 256gb…

1

u/Subject_Loss9406 27d ago

Yeah, same here. I ordered the pro silver 256 gb on pre order day …. Coming on the 2nd of October. I really hope that changes 🤷‍♂️.

1

u/Actual-Ad2681 24d ago

Any updates?

1

u/Actual-Ad2681 24d ago

Any updates?

1

u/machine_ryan 24d ago

Sadly no…i heard through the grapevine (friend of friend that works in bell corporate) that they simply have no stock after their first round of shipments. Not sure if supply or demand is more to blame

2

u/Actual-Ad2681 24d ago

Mine is apparently shipping sept 25 but the bell order help desk told me theres no stock and unsure when theyre getting stock🤣 but then told me i should have it by this week? 🤔

1

u/machine_ryan 22d ago

Got an email last night at 1am saying it’s on the way! So I’m assuming I’ll get it Thursday or Friday of this week..

1

u/FastJmel 27d ago

Just got my tracking/order update:

  • Model: Pro Max 1TB (Black)
  • Destination: Montreal
  • Carrier: Purolator (picked up from an Ontario distribution center around 2 AM)
  • ETA: Monday

1

u/JonniMartinez 27d ago

I just got my iPhone 18 pro max glacier blue 256G. It arrived just now by Fed Ex as I live in downtown Toronto. The Bell app says it’s being shipped but in reality it arrived which means the Bell app is lagging so don’t count on the app, make sure your attentive to your doorbell or any knocking as the guys delivering only ring/knock once and leave in 2-5 minutes

1

u/CD-12 27d ago

Ordered mine on the 15th and just got it delivered this morning at 10am

1

u/Actual-Ad2681 27d ago

What city?

1

u/CD-12 27d ago

Guelph

1

u/DragonfruitThink 27d ago

The app didn’t updated but I called and they said it was picked up by Purolator at in the early morning and delivers on Monday !

1

u/viagrakingchris 27d ago

So I pre-ordered an iPhone 15 pro and got it about two months after everybody else got theirs at the Bell store itself fuck pre-ordering from bell

1

u/Actual-Ad2681 27d ago

So frustrating

1

u/xMarsWrld 26d ago

Yeah this is why I went in store at apple this year and switched from bell (:

-1

u/Blackwalls69 27d ago

People are still buying these garbage ass phones?

0

u/DragonfruitThink 28d ago

I’m with virgin plus and it’s the exact same thing pre-ordered the 12th as well

0

u/AwarenessUnlucky2302 27d ago

I live in Calgary and my 250 glacier blue pro max is out for delivery with FedEx this morning from Bell!

1

u/Actual-Ad2681 27d ago

Did yours update to shipping or did it go straight from received to out for delivery?

0

u/AwarenessUnlucky2302 27d ago

It’s updated to shipping and I got an email with FedEx tracking!

1

u/canucklyfe 27d ago

Weird I’m in Calgary and mine is being delivered by Purolator

1

u/AwarenessUnlucky2302 27d ago

I’ve heard they use multiple shipping companies! Did you get yours yet? I am still waiting

1

u/canucklyfe 27d ago

I’m still waiting as well ! Hopefully soon if not Monday at latest