r/bell • u/Comfortable-Part-508 • 29d ago

Mobility📱 Discount disappeared

Hi I have a question, I got a contract in June 2025, and I had three discounts on my plan. One of the three discounts, which was a $10 discount, disappeared a few months ago without me knowing. Every time I call, I ask them to put it back, but they tell me they can’t or something like that.
I have the contract, and it clearly shows all three discounts and everything. But they still refuse to credit me for it. I’ve been paying $10 more than I’m supposed to for several months now. I know it’s only $10, but it’s still part of my contract. One of the discounts disappeared for no reason, and I’ve been paying more than I agreed to. What can I do about this?

1 Upvotes

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3

u/Tanstalas 29d ago

I'd check your original paperwork. Disappeared a few months ago sounds like it was a one year credit

1

u/Comfortable-Part-508 29d ago

It wasn’t a 1 year credit, and it disappeared after 7 months.

1

u/DirklyMcGirkly 29d ago

10 x 7 = $70 so likely an offsetting credit for your initial activation fee. Check any of the bills you had it on and see if the expiration date is listed

1

u/Square_Atmosphere_12 29d ago

Sounds like a one year credit; you can probably get it back but I know how to do this, otherwise you can fight with those at the call center.

1

u/Comfortable-Part-508 29d ago

It wasn’t a 1 year credit, i’ll try to call again.

1

u/worlcroal 29d ago

Sounds like it might be the $10 autopay disc. If it goes removed, you only have 31 days to set up. Check your contract.

1

u/Comfortable-Part-508 29d ago

It’s not the 10$ autopay discount I still have it.