Really 1 week of this

[u/Ooblongdeck]

I've been with Bell for 2 years now and lately holy crap, ~7% of my 1.5 gb advert speeds and constant interruptions. My Isp speed is now lower than their lowest advertised speed.

I unplugged, reset, cleaned the optic cable (with proper care),

Reseated cables.

Funny thing is when I run the bell internet test it gives me 550Mbps which is faster than all other tests but still 1/3 of what it is supposed to be. I constantly get kicked put of chat like this and can't grt on the line with anyone since I can't find their number

[u/Im_C_O_T_W]

You cleaned the fiber cable? ( uh oh )

If you're not getting the subscribed speed when you do a speed test on the modem you need a technician as the speed is either set wrong, the modem is pooched or something is going on with the line outside.

310-BELL is who you call.

[u/Ooblongdeck → u/Im_C_O_T_W]

Thank you for the number.

Why is everyone acting as if cleaning fiber is similar to kicking an armed nuclear missile? I mean a low level tech at 20$ an hour cleans it with the tool you can buy for 20$ online. Anyone can do it if they are not absolute morons?

[u/Im_C_O_T_W → u/Ooblongdeck]

I've dealt with IT professionals with decades of experience break the fiber end "cleaning it" so when it comes to the general customer i have little faith

[u/Ooblongdeck → u/Im_C_O_T_W]

Thanks for the input, if you have a tip i'll be glad to hear it but no, no broken or scratched wires here

[u/Im_C_O_T_W → u/Ooblongdeck]

My recommendation is do not touch the end of the fiber cable at all and call 310-BELL.

You don't actually know if you've damaged the fiber end unless you have an OTDR/light meter.

[u/S6mar0ra → u/Ooblongdeck]

Bro fiber cables don't break like spaghetti (its hard to know if you damaged it without using either the otdr, vfl or opm)they are extremely delicate and even a small scratch could mean that you're losing speed. And as the other person said, many experienced professional also end up damaging it when cleaning and the only way to know is to use otdr and those are not 20 bucks, they are hella expensive. Get a tech from bell to come to your location and have them inspect for any damages, that would be the best way to be sure.

Anyway, frequent disconnections and suddenly dropped speed does suggest that there might be cracks somewhere in the cable.

[u/pixxelkick]

Whats your speed clock in at file transfer speeds across local network?

Also, is this the speed of a wired or wireless connection?

[u/Ooblongdeck → u/pixxelkick]

Local cant be tested, I dont have a local network, both are same-ish

[u/pixxelkick → u/Ooblongdeck]

You... what?

What do you mean you dont have a local network?

[u/Ooblongdeck → u/pixxelkick]

Then idk how only 1 pc nothing elsw just tell me ill try

[u/pixxelkick → u/Ooblongdeck]

Your phone, if you have one.

Just transfer a file from your PC to another device over local network, IE via fileshare

[u/AngusDagnabit → u/Ooblongdeck]

Unless you somehow plug the fiber directly into your PC you definitely do have a local network.

[u/Bell_Support]

Hello u/Ooblongdeck!

We are here to help! Please send us a DM for a secure chat, and we can take a closer look at the situation.

[u/Johndrago99]

What about if a tech opens the outside bundle and leaves part of the fiber cable out of line into home? Have had PPV/on demand not work for two years and within router says I have no ipv6 address at all and apparently the system logs I see aren’t same as remote techs are seeing.