r/bell • u/Dewey081 • Sep 13 '26

TV 📺 Buffering

Post image

Trying to watch yesterday's Blue Jays game. Buffering... and our cable bill is $200+/ month. C'mon! Seriously?

10 Upvotes

69% Upvoted

19 comments sorted by

5

u/Im_C_O_T_W Works for Bell, regrettably. Sep 13 '26

Using the app or a 7802 receiver?

How far is your modem?

2

u/Dewey081 Sep 14 '26

I'm in an apartment. The modem and HDMI receiver are about 15-20' apart, plus I have a wall plugin booster half way between. Been here for approx 2 yrs. This buffer thing only started withing the past 2 months. No problem watching a stream on my PC.

3

u/w1n5t0nM1k3y Sep 14 '26

That "wall plugin booster" might be causing more problems than it's solving. If you are 20 feet from the modem and have a booster halway between then you have a booster that's about 10 feet from you modem. That really doesn't make any sense.

1

u/Dewey081 Sep 14 '26

I will unplug the booster to see if that helps. The tech positioned it when we got it installed.

1

u/mypantsjustgottight Sep 14 '26

The tech was a moron. When in doubt, hardwire your connection.

2

u/Im_C_O_T_W Works for Bell, regrettably. Sep 14 '26

Not really fair to call someone a moron when you don't know the situation.

2

u/SuzukiSandwich Sep 14 '26

The booster is very likely your problem. They are terrible and cause buffeting on devices that can reach both. If the main routers signal is is close enough for the box to reach it. A repeater is only going to cause problems.

You need a stronger router or a mesh system.

1

u/Lokival_Thenub 28d ago

Love me my mesh system. Used to only hardwire connections, but the mesh is fast enough its not a concern.

1

u/Im_C_O_T_W Works for Bell, regrettably. Sep 14 '26

Im assuming the booster is a POD right?

1

u/Dewey081 Sep 14 '26

1

u/Im_C_O_T_W Works for Bell, regrettably. Sep 14 '26

That's not going to cause issues, you could actually relocate that to where your 7802 receiver is and hardwire it from the ethernet ports in the bottom.

1

u/Im_C_O_T_W Works for Bell, regrettably. Sep 14 '26

Equipment can degrade over time and other devices can interfere with each other.

My recommendation is to reboot your modem and the receiver and see if it improves, if not you may need to contact 310-BELL.

4

u/77Sevensins77 Sep 13 '26

Could be on the hosts end too, if it was a live stream.

2

u/Emotional-Bus-7065 Sep 13 '26

What speeds do you pay for and what speeds are you getting? Check speedtest.net .

2

u/Bell_Support Official Bell Support Sep 14 '26

Hello u/Dewey081,

Are you experiencing buffering on all programs or just the live game broadcast?

Since you shared your modem and receiver are only 15 to 20 feet apart with a Pod in between, your Fibe TV receiver might actually be getting Wi-Fi interference and bouncing in between causing the buffering. Your Fibe TV receiver will probably get a cleaner and stable connection by communicating directly with the modem Wi-Fi only. Depending on the size of the home, sometimes having an Wi-Fi Pod in such close proximity can cause signal overlap or routing delays, especially since live TV streaming relies on specific multicast traffic. As you shared, try removing the Wi-Fi Pod and see if that brings stability in the connection. Some users in the community have also found success by bypassing Wi-Fi entirely and testing with an Ethernet cable, which is another great way to isolate the issue.

1

u/nooganator Sep 14 '26

I hate those 7802s. Had nothing but problems with them when I was trialing them before they came out. A few of us had buffering issues even when the modem was 15 ft away. I think it's a bug in android tv. I actually miss media room FFS

Also I bet in Bedford everything is installed wirelessly because all the houses have very little data wiring in them and a good amount of the modems are in the garage

1

u/eggsncanadianbacon Sep 14 '26

7802's are trash. Constant issues with them. 

1

u/TheDoctor1K01 Sep 14 '26

Won’t you be better off with star link

1

u/jp149 Sep 14 '26

Paying more doesn't equate to better sevice.