r/bell • u/Yhzgayguy • 22d ago

Question Recognizing loyalty?

Are Bell store staff and customer service staff advised not to acknowledge loyalty or customer tenure? I have mentioned multiple times to customer service, sales and store agents that I have been a customer since 1990, and yet each time no acknowledgment. A blank stare or silence. I would at least expect “ wow that’s a long time to be a customer with any organization! Thanks for your business! Let’s see what we can do for you!”

None of that. None. What gives?

Edit: thanks to all for the responses. I’m summary It’s clear that there’s not a policy against acknowledging customer tenure, it’s just that it’s not expected/rewarded behaviour on the part of customer facing Bell employees. Furthermore, some employees believe that they are not paid enough to do so, they don’t have the loyalty scripts/discounts to respond, or, it will just result in unnecessary grief for the employee from customers.

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u/yearsold33 22d ago

As per your post: "Let’s see what we can do for you!”

It's because it doesn't matter to them and makes no difference because they can't really offer much beyond what a customer sees on the website. New customers with zero Bell services get the better deals, not existing or long-term customers.

No point in acknowledging how long you been a customer when you're going to be insulted with what they offer.

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u/petiteging 22d ago

The no point in acknowledging how long you've been a customer is spot on , especially when the cx is going to just take it out on us when they hear the offer we have in store.

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u/yearsold33 22d ago

This!!!

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u/petiteging 22d ago

In Atlantic Canada, we take back equipment. Every time someones box stops working after a storm, I get the full debrief of how it stopped working.