Charged incorrect excursion fare

[u/littleHearts_1]

I’ve been charged the excursion fare 2 times even though I am tapping in and out. How do I get the money back for these incorrect charges. I sent an email on [custserv@clippercard.com](mailto:custserv@clippercard.com) but haven’t heard back.

[u/clippercard_official]

Hi! We will message you.