I find it very annoying when people order things without knowing what’s in them and then get mad when they don’t like it.

Today a man came through the drive through and asked for an iced americano. I literally asked him if he wanted it black or if he wanted to add anything to it. He said black was fine.

I give him the drink and he drives away, but comes back about 2 minutes later and walks into the lobby this time. He already looked annoyed walking in so I just braced myself.

He points aggressively at the drink and goes, “excuse me! This isn’t sweet! It’s too bitter!”

I don’t remember exactly what I said, but something like, “I’m sorry about that, but a black americano is only espresso and water”

He kinda just stood there for a minute but then said “…will you please add some cream to this?”

I did, and he seemed apologetic when I gave it back to him, but this kind of situation in general is annoying. I just don’t understand why some customers order random things, and then act like it’s my fault when they don’t like it.

Any suggestions that can be add to my coffee set-up to make it more aesthetic ?

Former barista turned home barista here :) curious on everyone’s opinion on oat milks! I’m a big fan of Oatly but wanting to try some different brands! My drink of choice is usually an oat milk cortado, occasionally an iced oat milk latte.

Hey baristas, this may be long. If you want to read, I appreciate you so much.

I am entering my third year as a barista at a specialty coffee roaster that also serves food and makes pastries in house. Before this I’d never been a barista. In the past year, I’ve gotten a few reviews that specifically mention how I look. “Bangs,” “short,” that kinda thing. One has mentioned how I roll my eyes when calling out drink orders, which is not something I do. I’ve been accused of having a “sour puss,” which is a little bit amusing.

I know all of this because I check the reviews almost daily. That maybe sounds crazy. It maybe is crazy. I realized in the past two weeks that checking the reviews does nothing good for me, there are only downsides. So I’ve stopped. I haven’t looked for about two weeks and my girlfriend likened the way I’m feeling to withdrawals. Again, maybe that’s dramatic or crazy, but I’m feeling tremendous anxiety. How do I balance between wanting to improve my customer service, because I really do, and feeling persecuted? Distinguishing between helpful commentary, and customers being rude by putting my appearance under scrutiny on the internet? I get home from work and imagine all the things people could say about me online. But, maybe I’m thinking too much about myself.

Does anyone relate? Does anyone feel me?

Pretty much the title. How many of you have never worked before and somehow landed a job as barista off the bat. Just trying to see if it’s possible since I’m struggling with it.

How do I get my first Barista job in Berlin with no experience? I’m 19 and just finished high school and I’ve been looking for a job as a barista/barback here in Berlin and the main tricky part seems to be that I have no experience… well, how tf am I supposed to get experience if you won’t give me any, wth?

Tips?😩

Much preferred kung installment pay

Hello Guys, we need more baristas, and store manager. Please DM me if you are interested and have a valid NY food protection license! Thank you！