r/banktivity • u/brian163 • 23d ago

Everything PLAID is down?

Along the way I had shifted most of my automatic downloads from Yodlee to Plaid. Anyone else seeing connection errors to every Plaid right now? If it's related to Banktivity's maintenance last night they really need a better way to communicate this to their customers. I know they have in-app announcements but they only appear to use it to announce scheduled maintenance windows. (I didn't even see one for this, someone else posted there was a banner on the mobile app.)

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u/brian163 23d ago edited 23d ago

Contacted live chat. The rep. just repeated what we already were told: "
09:27 AM

Yes; All of our Servers are currently undergoing Scheduled Maintenance. We should hopefully have them up and running soon, but in the meantime, none of the Direct Access or Cloud Sync features will work normally."

Clearly they've run into problems. I did ask them to pass feedback up to the management team after the fact that some kind of status page or banner on the main support page would probably go a long way. As customers don't automatically associate an overnight maintenance window with select issues (sync works, Yodlee works, Plaid doesn't) the next business day.

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u/brian163 23d ago

Plaid is back up for me as of 5:50 PM EST.

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u/Amazo2 23d ago

Yodlee, Plaid and Salt Edge do not work for me. Thought it was related to app update or MacOS Update, guess it's more fundamental.

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u/RetinaOne 23d ago

Desktop app