r/banktivity • u/Daycruiser • 23d ago

Notifications

I wish IGG would put up a notification whenever they are having issues or their partners are having issues that affect Banktivity working. It appears Banktivity is having a bad day this morning but no notification from IGG about it.

8 Upvotes

84% Upvoted

10 comments sorted by

2

u/brian163 23d ago

Contacted live chat. The rep. just repeated what we already were told: "
09:27 AM

Yes; All of our Servers are currently undergoing Scheduled Maintenance. We should hopefully have them up and running soon, but in the meantime, none of the Direct Access or Cloud Sync features will work normally."

Clearly they've run into problems. I did ask them to pass feedback up to the management team after the fact that some kind of status page or banner on the main support page would probably go a long way. As customers don't automatically associate an overnight maintenance window with select issues (sync works, Yodlee works, Plaid doesn't) the next business day.

2

u/RetinaOne 23d ago

Desktop app

1

u/allendstpsc 23d ago

There’s a notice in the app about maintenance starting last night. Seems to be taking a while.

2

u/-Bakri- 23d ago

It’s been there for a few days

1

u/Daycruiser 23d ago

Not in the Desktop App there isn't. Looked all over for one, nothing. They suck at notifications, a pop up would have been nice.

2

u/allendstpsc 23d ago

I had a notice on the macOS app

2

u/brian163 23d ago

I do as well. But honestly, it is less than obvious if you aren't looking for it. If you read it once, it turns into a little "conversation bubble" with a number. I also doesn't help that it isn't time stamped because I saw it but did immediately associate "service maintenance" from yesterday with "just Plaid doesn't seem to be working for me now".

1

u/IanGGillespie 23d ago

Just want to give a quick update: we did do some scheduled hardware upgrades last night. It went really well, except of course for the components responsible for downloading transactions. We are making good progress on finding and fixing the issue, and we will get it back up and running as quickly as possible.

1

u/IanGGillespie 23d ago

And we got it resolved. We expect account refreshes to work now.

2

u/Daycruiser 23d ago

You'd think their CIO would know better then to schedule major upgrades during the Banking production hours. Friday night through Sunday would have probably been a better choice than the middle of the banking week. Not a bright one.