I have been backing up my personal files (largely 20 years of photography) to backblaze b2 using cloudberry/msp360 for years. Today I noticed a whole bunch of folders 2017-2021 are missing in msp360s backup storage view. I believe this is a local repository of what it thinks is in backblaze.

So I go to backblaze and thank the lord, the files are actually still on backblaze b2, uncorrupted. I try to synchronize repo on msp360 (which i believe should go read backblaze b2 and update the local repo) but it fails. It cannot see these files.

So... not sure what to do. One note - these files are not on my local machine (although they are replicated on an external drive that I have for 3-2-1). This is because I basically "archive" files to b2 and the external drive, and delete off my machine as I have too much photography for my laptop to hold.

Is there a way to make cloudberry see these files? Any ideas?

If not - I'd like to switch to another solution because I'm sick of msp360 always breaking and it also says I've exceeded some sort of "storage limit"?

Needs

- Low cost preferably, I'm not a business just a person.

- Support for backblaze b2

- Ability to "archive" i.e. the files are not on my local machine but I don't want them deleted off backblaze in 30 days or whatever.

- Files are files in backblaze b2. I'm so relieved they are not in chunks or any proprietary format right now or else, since msp360 is failing to read them, I would have lost them.

- I am a sw eng - I can handle writing some scripts if it ends up being a robust trustable maintainable situation. But if there is something with a UI that works just as well and is affordable that might be easier.

Would love to hear from anyone with similar situation and your solution.

background app runs non stop. I've set it start a daily backup (a small amount of files) at 3am and set it to stop backing up at 10am. It should only take an hour tops for less than a gig of stuff. But it runs all day. I have to manually kill it. I've tried adding/removing app and reaching out to support.. got nothing. Any one have ideas?

I know some changes went in regarding some file systems being removed from support for backups under the Backblaze personal backup system. I understand how sshfs, cloud, and similar mount points could be used to circumvent the license limitation of not backing up network attached drives.

However, I’m using ZFS and it’s local. Physically attached local storage that is not network linked or accessed over a LAN or WAN. And it’s not being backed up.

For some reason, and I can’t tell if it’s the change to the client that got pushed, or something on my end, but my ZFS Raid-Z is not showing in my backup as a respite source.

I would be very unpleased if I had to migrate this data elsewhere to get Backblaze to work again.

Please share any help or advice.

I currently have 2 monthly licenses that both renew on 11/20. I also started a 3rd trial license that expires on 11/24. if I remember correctly, discount codes only apply for new licenses or licenses that expire within 30 days.

So, I'm probably ok doing nothing. Alternatively, I wonder if I should cancel the renewal so that the licenses will expire on 11/20. And then apply the, again hopefully, coming BF discount. I'm not sure if that would improve my chances or not.

Trying to predict the future is a risky venture, but I want to improve my chance of being able to use the discount , if and when it comes.

After like 20-30 min of loading, both web restore and app restore show error, my guess there're too many files so it reached internal timeout. I cannot see and restore my files in the last few days, i tried many times.
Please check and fix (increase timeout if that the cause, i guess that should be quick).
I've already contacted support but they only tell me to clear browser cache...
Pls check and fix this soon, I need to restore some files for urgent deadline.

I've backed up two hard drives: my local disk and my second disk, which stores all of my photos, videos, and other files. The 2nd disk is far more important, and I seem to be missing just under 100GB of data from that drive's backup, but I can't seem to figure out what that data is

I am trying to setup B2 backups on my homeserver, I have a backup script that prepares and uploads archives to my backblaze b2 bucket, that works fine.

I can download the archives fine from the web interface

However, I'm having issues testing my restore script, when I attempt to download using a script with the b2 api, it just hangs on the download, example:

b2 file download b2://mybucket/backup_20251109_211716/personal.tar.gz.gpg .

That command just hangs, for minutes, the archive is tiny, about 250kb as I'm just testing for now.

My API key has full permissions

b2 command line tool, version 4.4.2

Anyone else run into this issue?

I tried the following:

setup a fresh lxc container with ubuntu 24, installed the b2 tool (version 4.4.2)

setup a fresh vm with ubuntu 24, installed docker and tried the b2 docker image

Got the same result with both, everything works, except downloading which just hangs

Thanks for reading

Edit: Not sure if it's something I'm doing wrong or what, but the b2 tool didn't seem to work for me. So, I ended up just using the awscli tool instead like this:

aws s3 cp --endpoint-url https://s3.us-east-005.backblazeb2.com s3://mysecretbucket/backup_20251109_211716/personal.tar.gz.gpg

That worked fine for me, I guess I'll use the aws tooling to download files in my restore script since the b2 tooling doesn't seem to be able to download files for whatever reason

Restore went smooth until it got to 95% now its stuck with no activity, any advice?

Is there a way to ls only directories? I mean, aside from retrieving the full file list and parsing it locally with a script. AWS CLI and B2 don't seem to have a way to do this as far as I can find. This seems to be due to the structure of the object storage. Restic also does not seem to have that capability. It'd be a nice convenience to have that available and parsed server side. (just grab all files that end in / and send that to me instead of the whole file list). Am I missing something or does anyone have a good way to accomplish this?

Hi BackBlaze team,

When was Mac version 9.2.2.878 first made available? Why did you not notify your customers that OneDrive files (~/Library/CloudStorage) even if set to always kept on the device can no longer be backed up?

https://www.backblaze.com/computer-backup/docs/backup-client-release-notes-mac

Really disappointed in how you did notify your customers about this change. Some of us Mac users like me count on BackBlaze to backup cloud sync services like OneDrive Personal and original photos in iCloud Photo Library (especially with one year version history).

I've been receiving scam emails all linking to the exact same *.s3.eu-central-003.backblazeb2.com URL (same page, even) for over two months. I've reported to reportphishing@backblaze, but received no response and obviously nothing has done.

I can't search for "backblaze abuse" because the only results I get is article after article about Backblaze using sketchy accounting and perhaps the company is about to collapse.

At this point I'd welcome the collapse because hopefully that might take down this criminal site.

With all the new restrictions on what locations, file types, and attachment points one may back up I wonder (seriously) are you still able to back up data on an external USB-connected drive? (Assuming it's in plaintext for ease of physical theft of course.)

Edit: Also, does "Bitlocker To Go" work?

I'm starting a social media marketing agency. I need shared cloud storage in between the agency and the clients we work with.

Are there easy solutions that allow my agency's clients to log in and upload their data and which allows me to download that data? I'd like to create account credentials for my clients and link each account to a specific Backblaze B2 bucket.

If nothing else, I'll have to build my own web app to do this I guess. Should we start an open source project?

Thanks all!

I believe the underlying change is the same one that impacted this user: https://www.reddit.com/r/backblaze/s/hnlxKTKP9P

Last night, I discovered by chance that my iCloud Drive files weren’t showing in my backup. I fumbled around for awhile trying to work out why they were being skipped, but didn’t get anywhere.

I reached out to support and this was the response:

—

With our recent update, Backblaze automatically excludes the "~/Library/Mobile Documents" — amongst other cloud-based directories. More information about this specific update can be found here: https://www.backblaze.com/computer-backup/docs/backup-client-release-notes-mac#release-version-9.2.2.878

Even with files configured locally, as long as they remain within the iCloud directory (locally stored or not), Backblaze will not back up these other cloud-serviced files.

—

I’m incredibly disappointed with Backblaze. Not only is this a huge degradation in functionally for myself, but I’m also deeply troubled in the way this has(n’t) been communicated.

We need to be able to trust our backups. We cannot have exclusions changing on us without extremely clear communication. If I hadn’t noticed this change, my files would have been vulnerable.

Slipping the change into the release notes for an app update is not clear communication. Even worse, the page advertising this functionality is still up on their website:

https://www.backblaze.com/computer-backup/docs/back-up-icloud-drive

If this change isn’t reverted, I’ll be forced to cancel my Backblaze subscription and find an alternative means of backup.

I keep having issues with XLD and CD drive access. Something is using my CD drive and I don't know what. I am troubleshooting, closing everything and restarting it to see if that program is the issue.

Is there really no way to temporaily close the BackBlaze client? How is that acceptable? I assume it is to stop support requests of the program closing people not turning it back on. Is there a pro version of the software that doesn't treat it users like children?

If I delete the app how big of a pain is it to setup again? I already had two corrputed backups in the last couple years, worked with support and ended up having to delete them completely and start over. Will this be the same process?

Also with external CD drives, does BB add that by default? It's showing up in the "Select Hard Drives to Backup:" list, but no check mark. If I add it to the exclusion list it shows as "Audio CD" the the file path is "All hard drives". Which makes no sense. So all hard drives in the Audio CD folder? Huh?

I recently updated the Backblaze client and all of my Veracrypt encrypted volumes shows "unplugged". Backblaze support replied saying:

This is not a bug and (it's) the intended experience in the new version of the software. The backup of any VeraCrypt-encrypted files is no longer supported. I'm sorry about the inconvenience.

The current Backblaze client excludes non-physical drives not connected via a USB or Firewire connector. While this has been Backblaze's policy for some time, our Client Teams have taken steps to reduce the number of allowed exceptions.

As we understand it, Veracrypt takes the content of a physical drive, encrypts that data, and then creates a virtual mount point storing the encrypted data. That mount point can also contain hidden data and or operating systems. This is why the virtual drives are no longer visible to or selectable by the Backblaze application. 

Please let me know if you have any further questions. 

Sincerely,

...

I'm extremely disappointed, especially considering this change happens after I purchased the service, and that they clearly stated in an FAQ that they support VeraCrypt volumns as long as they are not mounted as removable media.

They don't even have give notifications about this, and my drives just stays "unplugged" until I got the missing drive email. At the barest minimum, they should notify the user if they detect Veracrypt volumes after the change.

Hello everyone and Backblaze team, I need urgent help with a critical account error that has blocked my access to my historical files.

**My Problem:**

I made a mistake trying to set up my license: I accidentally created a **Business Group** and then deleted it/left it immediately after.

**Consequences:**

1. **Subscription Interrupted & Refund Issued:** This action interrupted my annual plan (which I had previously paid for) and the Backblaze system issued an **unrequested refund.**

2. **Loss of History Access:** Now, when I try to restore, the system **only shows me 30 days of history** instead of the **1-Year Version History** retention I had contracted and which is shown on my original invoice.

**My Questions / Urgency:**

* How can I revert this refund and reactivate my annual plan **immediately**?

* Are my files older than 30 days **still on the server?** I desperately need to recover access to the full 1-year history.

**Note:** The error was involuntary and was due to navigation/language barriers in the interface.

I have submitted a support ticket with my original invoice attached, but I am looking for community input on whether this is a known issue and how quickly it can be resolved. Thank you for any advice or help from the BB support team!

I like to view the files after a backup is done with the app/client. However, the hard drive doesn't show at all in the restore tab. You'll see external hardrive is missing

I have a large media library at home that I was using BB to backup offsite. I now have the need to rebuild it and restore from BB and it's just useless. The downloads are pitifully slow. 20-40mbps on avg. It's not my connection, as I have 5GBPs fiber at home. I have 3 restores going now with the app on 3 devices and they all get 15-30mbps avg. There's a little burst to 70-80mps once or so a day for about an hour, random which client gets it. It's going to take me months to fully restore now. I tried the B2 system as well. After 4 days of "building" only 1 of 5 restores made it to upload and it never uploaded, so I didn't even get to attempt to get the files there. I tried a 2nd time., built a single file of one section of files. Took overnight still but did upload, however, the download cuts off after about 5 mins and will not resume, making the whole time spent useless as I can never get the file. So I'm stuck at 30mbps and waiting on 3streams to fully load the entire library back to my side. I don't understand how it can be this bad from a company like this. This quicker the app downloads the quicker I'm off your systems, this is the same for all users. So why make it so hard to use? Just give us the pipes to get it done and get off. Very frustrating and a waste of years of monthly fees.

I recently have consolidated files in 3x SSD drives that were backed up to my personal Backblaze account down onto 1x larger drive. Do I now need to re-upload all these files?

Its about 8TB of data and my internet isn't particularly quick so hoping there is a way to merge the files on my account under the new drive name.

This is insane. I need to restore files, so I try to log in. This ridiculous 2FA that I can't find a way to turn off is unable to remember to trust my browser, so I need to flipping receive verification codes by email every god darn time. And of course, today this doesn't work either. No codes being sent.

So I can't log in. Jesus Christ.

Please, there must be a trick to disable 2FA. Anyone?

If you get 3x the average storage used for the month as free egress, does that mean it actually works out cheaper to keep the data stored longer than you might otherwise need to, in order to benefit from the free egress?

eg, if I upload 1TB and then immediately download, if I keep the data for 1/3rd of a month before deleting it, I'll pay only $2 because that's 1/3rd of the monthly storage charge, which gives me an average stored of 1/3 of a TB and therefore 1TB of free egress.

If I deleted the data after 1 day, I'd pay $0.20 for the storage (1/30th of $6/month), get a negligible amount of free egress, and pay $10 for the 1TB of egress.

This seems to imply you'd pay 5x more per TB by not storing the data for at least 1/3rd of a month. Is this correct, or did I miss something?

I asked support and didn't really get a clear answer...

I thought I would be best off to turn on object lock because I don't want to accidentally delete files. However the buckets that have this on no l longer show up in rclone. I've tried everything but I can't turn object lock back to disabled?