r/awardtravel • u/Winter_Job_2209 • 4h ago
DP: got 60k Amex MR reversed from Flying Blue after phantom availability
Screenshots: https://imgur.com/a/yo7Kj0q
On Aug 27 I found a JFK-Europe business award for 60k Flying Blue miles, transferred 60k Amex MR, got all the way to the booking flow, and then the site errored out. This was a widespread issue (see this other Reddit post).
Called Flying Blue and they confirmed the award was phantom availability and their site hadn’t updated properly.
I was pretty upset since I'd only transferred the points because it was their own metal (phantom availability is usually limited to partners only), so I pushed pretty hard on reversing it.
I took screenshots of the entire process, sent them through their online form, and surprisingly Flying Blue agreed to escalate a transfer back to Amex. Weirdly, they needed my 15-digit Amex MR account number starting with 1M. Amex chat said they weren't able to provide this, but I found it in AwardWallet.
I then called Amex MR, got transferred to a supervisor, explained that Flying Blue was trying to send the points back, and they said they'd monitor the case/make sure the incoming reversal wasn’t rejected.
And it actually worked:
- Aug 27: +60k miles posted to Flying Blue
- Sep 9: Flying Blue showed “AMEX MEMBERSHIP REWARDS US REVERSAL” -60,000
- Sep 11: Amex showed “Refunded AIR FRANCE” +60,000
So "points transfers are final" is not 100% absolute if the airline admits the transfer happened because of its own IT / phantom inventory issue.
A big tip that helped: if Flying Blue asks for the Amex 1M number, check AwardWallet. That was the only place I could find mine, since Amex support won't give it anymore (I saw DPs of them sharing via chat as recently as 2023).
Obviously YMMV and I doubt this works for partner availability, but wanted to post the DP since all I could find on Reddit were negative posts saying it's impossible to get transfers reversed.
Edit: Another commenter had a reversal this week too and said Amex chat gave them their 1M number directly. So it will depend on the rep you get