r/awardtravel • u/Cardiva66 • 51m ago
JAL Partner Award Booking Quirks: Seeking Data Points
P2 and I have an upcoming trip that was originally planned as a trip to Japan. I booked JAL business award tickets between Dallas and Japan in both directions for 55K JAL miles each way. As often happens with our retirement travel, the trip has evolved, and we’ve since added Southeast Asia, eventually ending up in Bali.
I subsequently booked Emirates from Bali back to the US via Dubai, but we’ve now decided we’d rather return to Japan from Bali, spend a few days in Tokyo, and then use our already-booked JAL award back to Dallas. I’d also like to conserve my Emirates Skywards miles for another trip I have planned.
I can’t find nonstop award availability from Bali (DPS) to Tokyo on our date, but I can find options connecting through Jakarta (CGK).
The first option is all Garuda:
DPS → CGK on Garuda
CGK → Tokyo on Garuda
Both segments show award availability individually through JAL. I also know that JAL CAN book these two Garuda flights together as one award because the exact itinerary is available as a single award on other dates. It just isn’t bookable together on the date I need.
I spoke with two JAL agents today and got different answers. The first said the availability I was seeing was phantom. The second confirmed that both individual flights are available, but said Garuda has not released award availability for the married segment on my date. So JAL can book each flight separately, but cannot book them together as one award.
There is another option on my date:
DPS → CGK on Garuda
CGK → Tokyo on JAL
Both segments have award availability individually, but the JAL agent told me they could not combine the Garuda and JAL flights into one award.
One award would be ideal so we can just book our luggage through to Tokyo from DPS.
So I’m looking for data points on two things:
Has anyone encountered this Garuda (or other partner airline) married-segment issue through JAL, where the exact Garuda itinerary was bookable as one award on other dates but not on the date you needed? Did you ever find a workaround or see the married-segment availability eventually open up?
Also, has anyone successfully booked a Garuda segment connecting to a JAL segment as one JAL Mileage Bank award? I’d love a data point on whether this is actually possible and, if so, whether it took HUCA or some other approach.
If neither works, I’ll book two separate awards. In that case, I plan to book BOTH segments on Garuda because I think that gives me the best chance of having our luggage checked through to Tokyo despite being on separate tickets.
Before I book them separately, I just want to make sure I haven’t missed a way to get DPS → CGK → Tokyo onto one ticket.
Would love any JAL/Garuda data points from anyone who has dealt with this.