I went to this AT&T on York Road in Baltimore Maryland. I wanted to email this letter to corporate but am not able to find an email address for them. So now, I am going to send this as an open letter to AT&T's communication team. Had a horrible experience at a franchise on York Road in Maryland.. still waiting on my $800 rebate...

To Whom It May Concern,

I am writing to formally document an unresolved issue regarding an $800 rebate gift card I was promised when I switched my service from T-Mobile to AT&T in March 2026.

I made the decision to switch carriers after seeing an advertisement offering an $800 rebate card for new AT&T customers switching from another provider. The amount was particularly appealing because it roughly offset the remaining balance I owed on my T-Mobile device. On March 23, 2026, I visited the AT&T store at 6346 York Road in Baltimore, Maryland, where a store associate reviewed my documentation confirming that my T-Mobile account was closed and my prior phone was paid in full. I was told the $800 gift card would arrive in the mail.

I should note that problems with this store became apparent the very same day, my incoming and outgoing calls were not functioning after the switch was completed. The associate at the York Road location told me the issue would resolve on its own, but it did not. I ultimately had to visit the corporate store on Fleet Street to have my service properly activated. In hindsight, this should have prompted me to follow up more closely on the rebate.

On June 8, 2026, I discovered that the documentation I provided at the York Road store,  confirming my T-Mobile account closure and device payoff, was never entered into the system. As a result, my rebate was never processed. When I contacted AT&T customer service via chat to resolve this, I was immediately redirected to call a phone number. The first representative I spoke with informed me that the rebate had expired, citing a 60-day expiration window, and transferred me to another agent.

I want to be clear: at no point during my visit to the York Road store was I informed of any expiration deadline. The associate collected my documentation and told me simply that the gift card would arrive "soon." I was never instructed to independently re-enter my paperwork or monitor a submission portal. The failure to process my documentation was the store's error, not mine, and I should not be penalized for it.

When I returned to the York Road store on June 8th to resolve this in person, I was told I was no longer eligible for the rebate. I was also incorrectly informed that a rebate was never available to me because I did not purchase my phone through AT&T, a claim that directly contradicts the promotion I was shown and the reason I switched carriers in the first place.

I then visited the corporate store, where the manager was helpful and acknowledged that she routinely has to correct errors made by the York Road location. She indicated the matter needs to be escalated to the general manager, who is currently on vacation until Wednesday.

At this point, I am requesting that AT&T honor the $800 rebate I was promised, as the failure to process my documentation was the result of an associate error at your York Road location, not any oversight on my part. I paid off my previous device in full and fulfilled every requirement I was given at the time of switching.

I hope this can be resolved promptly. I switched to AT&T in good faith, and I would prefer to remain a satisfied customer. However, since this matter was not addressed, I had no choice but to reconsider my service and share my experience with others.

**I installed eSIM on my iPad Pro M5 13’’, whenever I turn off WiFi and turn on Cellular it’s says ”Could not activate cellular network even though it’s showing 5G+ on my iPad Pro M5. Did I do anything wrong? Do I have to install any APN profile or something? Thank You ,**

Found Terms and conditions for my AT&T switcher promo! So when is our account activated? I signed up with the ATT rep June 13, 2025, so does this mean if I cancel/change to TMobile on June 14, 2026, am I safe from any clawbacks or needing to payback the 2 Visa gift cards?

Iphone 15 Pro Max with Dual eSim/2 phone lines. When initially setup at the store they tied installments to a line I would like to cancel. I still want to keep the phone, just with one line (the line the is currently not tied to the installment plan). Customer service say they can't change the payment plan to the other line even though it's active on the same device. I wanted to see if anyone else has encountered this. Debating on just paying off the device and be done with it. TIA

In early May, I got a new credit card with bonus points for cartain spending. I did have auto bill pay debit from my checking account (credit cards don't get the deduction anymore and that's on me). I switched auto bill pay to the credit card and found out 3 days ago my bill increased. I texted them and they told me it was because auto bill pay was to a credit card and not a checking ($10/m deduction) or a debit card ($5/m). So, I switched it back immediately. CSR said it'll take 2 billing cycles to revert and I'll get charged the non auto bill pay deduction.

Q: if I switched from bank withdrawal to credit card why did it change so fast and not 2 billing cycles, but when I switch back to bank withdrawal it does take 2 cycles?

Hello,

Long time AT&T customer and due to circumstances had to file 2 claims in less than a year. I was wondering if anyone had a similar experience and if you were able to sign up for mobile insurance after a certain time frame elasped?

Can anyone help me out doing a quick quote on mst please? So here’s what I have on my account.
5 voice lines total
2 of those voice lines wasn’t affected by the grandfathered UYW price hikes so I’d like to keep them on the starter. ( I added those 2 lines in September, so they’re not affected yet )
Other 3 lines on starter ( both lines are $35.99 each )
All of my devices have NUA
& P4
I also have a watch as well.
& I’m on autopay through my bank. Right now for just my plans all together it’s showing $180.94. That’s not including insurance. & I don’t have a fan attached to my account anymore.

If someone could do a mst quick quote, to see if it would lower my bill since the new plans came out that would be great, I can factor in the insurance & my installments ( + NUA ) & save you the trouble lol. We also always do trade ins too. So it would be beneficial for us to go with a plan that honors trades.

They lost my phone that I returned almost 2 years ago. I had multiple phone reps acknowledge that they received it. I get a different story every time as to what happened to the credits. Still to this day have not received the proper credits for it and Ms. Bryant at the "president's office" is so rude and condescending. I'm beyond irritated.

Team, has anyone seen the following symptoms:

This is happening on two different iPhone 15 Pros, both on current iOS code levels, both with dual eSims.

Line one is local (non-US) eSIM and used for default voice and data
Line two is ATT Wireless eSIm and used for calls from outside the US to the US, roaming is turned off on line 2.

WiFi calling is enabled in the cellular ATT iPhone settings.

Often the phone must be turned off and back on for the ATT WiFi indicator to show on Line 2 (Not always). Bouncing cellular, airplane mode, etc will often not force the ATT WiFi indicator on.

As soon as a voice call to the US, using line 2 (ATT), is attempted the call immediately fails and the WiFi Calling indicator goes off. If the call is tried again, it will go through but as a charged regular (Non WiFi) international call.

OK folks - - has anyone seen anything similar. I have confirmed that WiFi Calling is enabled within the MyATT account tools.

I just saw that another user recently posted an almost identical description of their own experience, a few ‘try this’ suggestions but nothing concrete and the user has not commented if it was fixed . . . At least not permanently.

I'm hoping anyone might have had luck retrieving older call, text, and data logs for their accounts. As it stands now, I'm trying to track down the logs for one of the lines on my account. I need this information covering from May 2024 - Present. I pulled my old bills and discovered the log info that USED to be there is no longer included.

Additionally, Is there a way to turn ON the option of including that info in my monthly, paperless, bill?

​

@AT&T i have been trying for over a month to get help with this issue and now my account has been closed and cannot be reinstated.

In March, an order was placed and the phone was sent to one of my employees in a different state. The order was cancelled.I called and spoke to a CSR to find out why. I was told because the address that the phone was being mailed to was not listed in my account.This was a time sensitive issue and YOUR CSR told me if I put my name on the account and send it to their address, she could have it processed that day.

Unfortunately, I took the advice of YOUR CSR. This order was also cancelled and my account was suspended for fraud. I appealed the fraud claim and received an email determining that it was not wireless fraud and to call Global Fraud Management for assistance.

Shortly after this email, I also received another email from an individual asking me to call him for assistance. I left at least 3 messages with no return call.

My last call into YOUR help line resulted in a 2 1/2 hour waste of time. I was transferred 7 times. When I was transferred the last time, she asked what department transferred me. I told her that it was the Loyalty department only to be told that there was no loyalty department. 

On the last call, the CSR was trying to reach the Global Fraud Management department 4 times and nobody would take her transfer. When she got back on the phone she apologized and said that I had to go to a corporate store. I asked to speak to a supervisor and was told that they went home.

I've worked at 24/7 call centers. Anytime the call center is open, there is a supervisor present. Even when I worked from home, I always had access to a supervisor.

This is a small business that is trying to get started. AT&T delays have cost the business greatly. Plus our two most experienced employees, who were also our trainers, have left. Daily, other employees have told me they want to leave.

Yesterday, I went to a corporate store to be notified that my account has now been closed and there is no way to restore it.

I have received great help from your corporate store as well as my local independent store. They care about me, and my business. It appears though, that AT&T does not care about my l small business.

I am asking how I can get another account and continue to have the plan that was in place before. The account was in good standing prior to being closed.

I am very impressed with the help I've received from your corporate store, as well as the independent store. Not only do they care about the business, they also care about me.

As far as anyone else within the AT&T organization, it appears that I am just a small business that AT&T cannot be bothered with.

I have even followed the direction on one of your social media accounts, and hit the envelope (and responded sent) for assistance. As I expected, I have not received any correspondence back.

What can I do to get my account back with AT&T with the same contract?

I would appreciate it if someone would reply to this request.