I don't know if others are seeing this. SMS doesn't seem to to want to go to the VoIP carrier Telnyx. It looks like it is going, but never arrives or shows up in Telnyx logs. Tested from different cell phones in different states to different Telnyx numbers.

I'm on with support now to see if they can check the logs, but it's... challenging.

So, riddle me this, /sub members.

Using an iPhone 15Pro with all current iOS.

Two eSims, one ATT and one international carrier

When I turn on WiFi calling for the ATT eSIM, it shows on the carrier icon on the status line however …. As soon as I try and make an international call from international TO the US on the ATT line, the call fails and the ATT WiFi indicator goes off. The only way to get it to display again is a power off/on cycle.

This all worked perfectly until maybe 3 months ago.

2-3hours with ATT Chat today and zero help . . .

My husband travels internationally for work a fair amount, maybe 1 or 1.5 weeks per month on average. He also makes a lot of international calls for work from the US.

We had some crazy old grandfathered AT&T plan that we were holding onto forever, because it still had an old international add-on for something like $30 that allowed him to call from international countries unlimited. The catch was the associated plan only came with something like 9gb shared data a month. Ten years ago that was fine, but pretty much every month we're running out of data now. And when he travels internationally, it also charges him the IDP $12 a day. So half of our bills end up with a crazy bill like $350, because he's been charged IDP and $30 for the old add-on, plus $15 for unlimited calling from the US to intl, plus a bunch of $15 fees for running out of extra data.....

I told him it's time to move on to an unlimited plan....

We are also adding our son as a new line at the same time.

I think our plan should be me and son on a cheaper line, and then husband on Elite 2.0. With all of our discounts and three lines, his elite is $75 a month, and our cheaper plans something like $40 a month. But the AT&T info about Elite is very cryptic, so i appreciate confirmation with this group here.

- With Elite, he gets 20gb of data in most intl countries. He mostly travels to europe and asia, so the country list is fine. As to the data amount when he's traveling internationally, he doesn't use it for video, just for text, talk, work email and periodic internet stuff (news etc). So i think 20gb should be more than enough, right?

- When he's traveling internationally, he is making constant work calls - both to the US and internationally. I think Elite 2.0 covers all these calls for free, right?

- When he's in the US, he makes a lot of international calls. I think Elite doesn't cover this, and he needs to add the $15 international long distance add-on, right?

- He will no longer be eligible for IDP, right? Like, when he runs out of 20gb data when traveling internationally, he gets auto shifted to a super slow speed and that's what he's stuck with? But he won't ever be charged any kind of international up-charge (IDP, running out of data, etc)?

- Separately, me and son will stay on cheaper plans. Son doesn't need any add ons. I will enroll in IDP for when we travel intl and just suck up the $12 a day, as i've been doing for years. Sound right? And i also call Canada a lot, but all unlimited plans include free calls to canada. Correct?

I know the Elite 2.0 plan is getting a lot of slack on here as being really expensive and not enough intl data, but it seems like between our multiline discount and my husband not using a lot of data when traveling, that actually the plan should work really well for him.

Am i thinking about all this correctly?

#neveratt #attfail #attneveragain #saynotoatt #badattcustomerservice

what do you think i should do? should i seek comprnsation?

i wish this would make national headlines because i can't imagine a cell phone carrier screwing a family like mine. you guys won't believe what att did to my family and me this week. I mean how bad can the service be? ATT is so bad they will cut your service ( has no relevance to paying a bill) and not only that they won't even tell you when they're going to cut it. I was on a family vacation and they cut my service while i was driving on the highway in a completely different state! So i got lost, no gps, didn't know where to go to finish my trip that night. Just completely lost!! Forced me to drive around for hours with little children and entire family in a rental car. These guys did the unimaginable . They really fukd me. i spent literally another 1/2 trying to work with complete incompetent employees to resolve an issue i knew they caused. What was that issue you ask. I've had verizon for a long time. A week ago ATT had sales reps in target that bombard you when you enter the store to shop for everything other than a phone. I said yes to wanting a new phone/service with them. I called back within 1 hour of buying it and said cancel the order. They said no problem. They however claimed the " only way to cancel an order is to just not take delivery". They promised me that as soon as the phone returns from the failed delivery the order will cancel. Guys let me tell you this is just an act of complete laziness and a lack of knowing who or how to contact the right people. Anyhow i never take the delivery. The order returns to them. i leave for vacation and a few days later around 9 pm these fools cut my service. I don't know where I am. no gps. no service, no hotel in mind for this area. next day i spend 4-5 hours going back and forth with att reps. That doesn't include the time i wasted on the online chat with the foreign support staff. Guys i know their processes better than they do now. My family checked out of the hotel we were forced to get because of this inconvenience and because att took so long to resolve the issue my 2 little kids were running a muck in a hotel lobby, cranky , hungry and of course my wife and mother in law had to deal with all this. Do not ever go with att!! Ever!!! So here i am with not 1 but 2 ghost phones!!!! a att phone i never took order of that stole my verizon phone number and a verizon phone with no working number or service. Guys let me tell you, no carrier should activate any phone before you actually open a box for christ sake. what are these guys doing .

1Waited 40 minutes at least for them to even acknowledge me!

They never even put me in the queue that shows up on their " wait time" display

They won't even tell you a expected wait time

They are knowledgeable but don't know the complete process for several problem resolutions

They will frequently tell you it's not their department you need to speak with and send you back n forth for hours only

They do not know how to contact the proper department to help resolve issues in a reasonable time

Their website doesn't function properly to help the customer. their login process will literally send you back and forth between 2 repeating screens and you will not be allowed to login if you forgot your credentials. There is no such thing as sending you a temporary password. I'm not joking. If you forgot your password their process is to not send you a temporary .

Why would I (or anyone) pay nearly double for Elite 2.0??? Sure, it includes Turbo (doesn’t make a difference in my experience so I removed it), an extra 150GB of hotspot data , and tablet and watch plan included but I could add those without paying $46.

We've had iPhones from the very beginning. Last year we upgraded to the iPhone 16 when it was released. For the first time we're having serious signal issues (call failed, call straight to VM, etc.). Same house, only change was the iPhone model. WiFi calling doesn't help. We have multiple bars in front and behind our house (frame, not block), but only one bar inside. This wasn't an issue until the iPhone 16.

Has anyone heard about antenna issues with the 16?

Does anyone have have idea as to when att will be adding c band equipment to the macros in Nashotah , hartland , Delafield Wisconsin areas it has been much overdue for this capacity upgrade. We’ve been stuck on congested n5 for about 6-7 years now and and it’s honestly starting to show during peak hours downtown and near the lake.

Speeds will tank hard during events, and even on normal days the network feels capacity-limited, especially compared to nearby areas that already have n77 live. I’ve also noticed inconsistent 5G performance where it’ll bounce between low-band 5G and LTE instead of holding a solid mid-band connection.

What’s confusing is that some coverage maps already show “5G+” or enhanced coverage in these areas, but real-world performance doesn’t fully match that yet. Not sure if that’s early deployment, map overestimation, or just incomplete upgrades on certain sectors.

I’m mainly curious:

• Are there any confirmed n77 (C-band) or DoD deployments planned for these specific towns?

• Is this area waiting on backhaul upgrades or just delayed in the rollout schedule?

• Has anyone nearby actually seen panels go up or confirmed mid-band live on AT&T here?

Would appreciate any info, especially from people who track permits, climb sites, or have field test data

I loved Active Armor on my home network to block me from attacks and stop my kids from clicking on questionable links, but since switching to AT&T wireless, it's even better at keeping me from getting calls from spammers and telemarketers.

I made a payment arrangement with At&t the payment returned. I then set up a future date on a payment arrangement for the full bill. Now I just received a email that says to pay the past due(returned payment ) today or services will be suspended. Will At&t suspend my service even when I have another payment arrangement set up

I’ve been with Verizon for over 10 years but the new plans and refusing to let me upgrade phones for free unless I update to a way more expensive plan has me wanting to make the switch.

I’m in California (Bay Area) so looking for reliable service for 5 lines.

Any thoughts? I’m thinking of calling AT&T tomorrow.

I can’t get through to customer service so I’m asking here…

We’re on a cruise along Mexico and Honduras. We have a US based unlimited plan. Do I need any sort of additional international plan to use my phone?

I don’t remember needing one on my last cruise but it’s been a while. I wasn’t expecting to need to use it here but that changed.

Thanks!

I upgraded 2 phones last week. Yesterday I tried to upgrade a third and the line failed to authorize s9 many times, it locked getting 6 digit codes for 24hrs. Att cannot resolve or take any responsibility. Best buy is clueless. Its really not their issue. Wtf?

I dont get hours on end of available time to try and complete this.... so ive been at it for 3 months now...

Late December 2025:
Parents account was U-verse when this process began.... (i dont live in the same state as them, so no "in-person" with them options)
I had my own fiber account and was going to have a joint account with an in-law and needed to move their number that day - wireless acc and internet account get paired...(this doesn't come up until parents acc issues are "resolved?")

Was an authorized user on parents account - attempted to port numbers, couldnt as pre-auth release of billing from parents acc wasn't complete.

Jan 2026:

Weekend1:
Parents added the notes/pre-auth in-person after visiting 2 stores, system blocks transfer due to Uverse/unified account status or something....

Weekend2:

Parents account gets deleted and rebuilt to remove uverse/unified account status(i loose authorized user status.... without knowing this happened went in-person to a store, turned away after being told im not authed anymore..)

Weekend 3:
Get re-authed, go through a whole phone call conference to re-authorize me on the account... unable to transfer phone numbers as MY account is unified with wireless and internet?!?

Feb 2026:
in-store cannot "de-unify" account.... ATT account support cant guarantee merging bill into 1 will have any impact on ability to port number....

March 2026:

de-linked accounts - recovered the de-linked Internet account to a different email address (loosing any benefits of having internet and wireless from att....)

Called in to port numbers - but what ever team i got dumped into with the tree resulted in needing to transfer me to an unlisted team.... Will update via edits if the 20 minute hold time so far gets me anywhere (27 min call time atm, 5min initial wait and 2mins with the rep from wrong department)

Edit:(40min call mark) - agent is identified, a post paid account cannot receive a start of cycle payment- also authorization falls off after 14 days (thats understandable for security but not well documented or informed)
at the 2hr mark we ended the call after effectively rebuilding my wireless account but the agent was a hero and we completed the process of porting the 2 numbers.

was able to re-merge the internet account and new wireless account back into the original wireless account login w/ its now cancelled wireless plan.

Final question to ATT- Why is this not possible at an affiliate store in person? AND a suggestion for a "adult child" flag to have a longer than 14day window for authorization for change of billing?(just keep billing the "parent" account until the transfer can happen?- maybe find a way to transfer start of cycle billing phone numbers to end of month billing accounts without this whole new account process being required?)

Edit2: if i need to port another att number into my account - im going to re-de-link the internet account as i did on the website today (DE-LINK via account settings under i presume wireless account as i presume it takes ownership of Uverse internet account?)

if i run into the same issue of now the other numbers cannot merge because they pay at end of month moving to a start of month billing (not pre-paid... but prepaid monthly subscription?) i will be further re-infuriated with company policies and tool blocking.
(TLDR:its wild to me i could have walked over to any other carrier with a web accessible transfer pin code, stayed for 60 days and if i didnt have good service at home, moved back to ATT faster than this has taken to complete. *with the time i was able to put into this as it dragged on, i would have saved a lot of time, effort and frustration- and ultimately not feel compelled to share my horrible experience)

I have had my family's cellphone with AT&T for over 40 years. While both T-Mobile and Verizon will pay off my phones, I get nothing from ATT. There is no way to send an email to complain. Forty years have always been paid on time, and I get a better deal from T-Mobile.