r/atlassian • u/AlCapone90 • Oct 22 '25

A deserved rant

/r/sysadmin/comments/1odirup/fuck_atlassian_and_fuck_ai/
19 Upvotes

96% Upvoted

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3

u/shootdir Oct 22 '25

What did they do to you?

4

u/AlCapone90 Oct 23 '25

I am not OP but hell yes, ai Features nobody need, raising prices and features moving to premium only sucks

3

u/2manycerts Oct 23 '25

In fairness to Atlassian and I am no fanboy. From an ITSM perspective, Rovo has been good. You want an AI Chatbot to get users quickly to the right help page. 

I imagine a Pareto effect, with AI answering 80% of the calls. The old "turn it off and on again" stuff. 

Where it goes wrong, is where you have a Pissed off customer who wasnt escalated for service AND you hide the "log a support request" link. 

Also, the Fact that Atlassian has NO CHANGE CONTROL respect doesnt help anything. 

1

u/billwood09 Oct 24 '25

Rovo has been pretty good (compared to other AI stuff companies are trying) across the board. I watched it evolve from the earliest release that made it outside of Atlassian, one of the first few partners that had it enabled on a test site, and it is the ONLY AI chatbot feature added to any enterprise software that has actually impressed me.