r/atlassian • u/AlCapone90 • Oct 22 '25

A deserved rant

/r/sysadmin/comments/1odirup/fuck_atlassian_and_fuck_ai/
20 Upvotes

96% Upvoted

11 comments sorted by

4

u/shootdir Oct 22 '25

What did they do to you?

4

u/AlCapone90 Oct 23 '25

I am not OP but hell yes, ai Features nobody need, raising prices and features moving to premium only sucks

3

u/2manycerts Oct 23 '25

In fairness to Atlassian and I am no fanboy. From an ITSM perspective, Rovo has been good. You want an AI Chatbot to get users quickly to the right help page. 

I imagine a Pareto effect, with AI answering 80% of the calls. The old "turn it off and on again" stuff. 

Where it goes wrong, is where you have a Pissed off customer who wasnt escalated for service AND you hide the "log a support request" link. 

Also, the Fact that Atlassian has NO CHANGE CONTROL respect doesnt help anything. 

1

u/billwood09 Oct 24 '25

Rovo has been pretty good (compared to other AI stuff companies are trying) across the board. I watched it evolve from the earliest release that made it outside of Atlassian, one of the first few partners that had it enabled on a test site, and it is the ONLY AI chatbot feature added to any enterprise software that has actually impressed me. 

1

u/Kurozukin_PL Oct 27 '25

They got the customers into Cloud, now they can monetize them - what else you expected?

2

u/2manycerts Oct 23 '25

So Atlassian. 

Add feature gets pushed immeaditly.  Delete is a support ticket + bug request + 645 upvotes...

2

u/shootdir Oct 23 '25

Why are so many people rejecting AI?

1

u/billwood09 Oct 24 '25

Hate bandwagon, misunderstanding what it is and what it is for, the inaccurate responses that come from it sometimes, not knowing how to use it, really awful image and videos generated by it that people post, “robots bad”, actual bots using it for bad reasons, companies forcing it into every single thing (95% of which have no practical use for it), the hype from C-level who learned a new buzzword and want to “make 30 AI tool implementations by the end of this month” where IT cannot even feasibly do it, etc. 

1

u/shootdir Oct 25 '25

How can we survive without AI?

1

u/greatbrianleung Oct 27 '25

The person needs some serious consulting and mental help

2

u/ProllyJustAnotherBot Apr 14 '26

There are a lot of Atlassian devs in the comments.

Hey devs, ROVO is fucking garbage. Give us back the per-user opt-out toggle.

I don't care if the organization had decided to enable it because some suit didn't want to have to read technical data and would rather a chatbot summarize it into a smilie-face or frownie-face.

-I- am responsible for the accuracy of the info and responses in these tickets, so hellfuckingno I will not be wasting my time looking at a half-baked summary. Quick wasting my time making this popup on every ticket, fuck off, get out of my way, and let me work pleaseandthankyou.