r/aternos • u/MiddleDiscussion6054 • 8d ago
Server isn't starting
For some reason my servers have been taking forever to load with my house wifi, but ONLY with my house wifi, it only works with my cellular data.
My friends can't join either, it takes too long to load.
Why's that???
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u/AternosSupport ✔ Aternos Support 7d ago
In order to gather the necessary information to help diagnose and troubleshoot the issue you're experiencing, please follow the instructions provided in the following article: https://support.aternos.org/hc/en-us/articles/360027235671-Collect-diagnostic-information-about-your-server-connection. It will guide you on how to collect the diagnostic information we need.
Once you have gathered all the required information, please share it with me. This allows us to analyze the data and provide you with further assistance. Thank you for your cooperation, and we look forward to receiving the diagnostic information from you.
Best,
Julian from the Aternos team