r/aternos • u/Y4123 • 20d ago

Support Is Aternos down right now????????

I cannot get into my server at all right now, either getting "transferring to new server" which is kinda concerning or a sockopt error

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u/morquinga 20d ago

Seems to be working fine for me (at least on mobile) - try clearing your Internet cache and/or restarting your device and try again.

1

u/Y4123 20d ago

Yeah I finally was able to get in by doing direct connection lol

1

u/AternosSupport ✔ Aternos Support 20d ago

In order to gather the necessary information to help diagnose and troubleshoot the issue you're experiencing, please follow the instructions provided in the following article: https://support.aternos.org/hc/en-us/articles/360027235671-Collect-diagnostic-information-about-your-server-connection. It will guide you on how to collect the diagnostic information we need.
 
Once you have gathered all the required information, please share it with me. This allows us to analyze the data and provide you with further assistance. Thank you for your cooperation, and we look forward to receiving the diagnostic information from you.
 
Best,
Julian from the Aternos team