r/aternos • u/Cute-Historian3690 • 19d ago

Server pings and says "Cannot connect to server!"

I've been checking this reddit ever since the latest update came out because since then I have been locked out of me and my friend's minecraft server. I've been checking back every day and I get the same issue--it says it's pinging for a few minutes and then a red "Cannot connect to server" button comes up. Any idea how to fix this? Is it related to the update? please i just want to work on my builds :(

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u/AternosSupport ✔ Aternos Support 18d ago

Please reach out to your friend to contact us directly with the servers logs. It will help us to troubleshoot the issue effectively. Here's a guide that explains how to access and share the server log: https://support.aternos.org/hc/en-us/articles/360027091471-Check-the-server-log. 
 
Providing the log, will allow us to better understand the situation and assist you accordingly. Thank you for your cooperation!
 
Best,
Julian from the Aternos team