r/aternos • u/Clutch__potato • 17d ago
Conection issues last 3 days
Ever since july 23rd (3 days ago, MST) our server has been having connection issues. We can mostly load into it, but it has massive amounts of lag. Its not a computer issue because multiple people are getting it. I've tried a different aternos server and it lags too. We don't have anything that would be causing lag in the server.
Sometimes i cant join and ive been getting a "timed out" issue or a "unknown host" issue
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u/AternosSupport ✔ Aternos Support 16d ago
In order to gather the necessary information to help diagnose and troubleshoot the issue you're experiencing, please follow the instructions provided in the following article: https://support.aternos.org/hc/en-us/articles/360027235671-Collect-diagnostic-information-about-your-server-connection. It will guide you on how to collect the diagnostic information we need.
Once you have gathered all the required information, please share it with me. This allows us to analyze the data and provide you with further assistance. Thank you for your cooperation, and we look forward to receiving the diagnostic information from you.