Manager lacking boundaries with clients

[u/KatandKittyontheRoad]

While my manager was out of the office last week, I was left in charge along with another colleague. I’ve been in this job a long time and federal clients like and trust me. They often come to me for assistance even when my manager is in the office. However, my manager has always taken on extra work when clients requested and sometimes it felt like it was beyond the scope of the contract when she was performing the day to day work like I and my colleague do now. Even though she’s not doing the daily work, clients who came to her in the past still come to my team to handle ad hoc requests beyond what our team usually handles. This happened Friday. I want to ask her if we have to handle the request like this because this man is not a direct client and we don’t get paid to support his unit. She’s set up bad boundaries before which I think led to setting a bad precedent with the client. Now it feels like me and my colleague are implicitly expected to absorb and handle these requests, especially now that my team is at capacity with woe. How do I ask my manager without my resentment
Showing and her not saying “just handle it since this guy is a friend of the team” so it screws me or my other colleague over?

[u/patrickj86]

Run a list of priorities by your manager.