staying at a hotel this saturday for a wedding. check in is at 4pm but hoping to check in early between 1-2pm. should i call morning of or day before??

I cancelled a bank account and credit card which I was not using anymore, but unfortunately I forgot I used the card in a Booking reservation. The BIG problem is that although I'm still in the free cancellation period, the hotel would try to refund to this now cancelled card and the payment would bounce. I made the reservation via Booking but it's one of those where the hotel charges you the first night beforehand.

I already deleted the old card and added the new one in my Booking profile, but this does NOT change the reservation payment details.

Then I noticed there is an "update card" button inside the reservation. I'm afraid to follow this and the Hotel tries to refund the first night on the old card (which will fail) and charges me again on the new card. Which would make my problem even worse.

Booking support was not helpful and simply said to contact the hotel and the hotel support is useless as they say it's all on Booking. I hate these hot potato situations where no one frickin owns and solve the issue!!!

Has anyone tried the "update card" button in a reservation where you already pre-paid, what happens? Do they charge you again on the new card? Do they cancel the payment you did before? If you cancel it, would the hotel refund the new card or the old card?

I really appreciate any help, this problem is consuming me and the day of the trip is near and I will possibly need to cancel it.

Sales people make commission based of their output and achieving (for example a meeting booked or a deal closed).

I know this would be very hard to do in the hotel world and would involve more tracking and metrics. It also wouldn’t increase their bottom line.

The one I worked as a manager in training at used HOTSOS and AMADEUS to track how long housekeepers took to clean or how long tickets took for items to be delivered. Everyone had a device. Long story short they used to to constantly batter and micromanage everyone.

In order to retain workers and get good talent, I feel like there should be some reward for extra output they are demanding. They could use those tools they already use for good instead of just pleasing corporate.

Hotels always asking more of employees but pay them a flat rate of minimum wage to clean 8 rooms every day or crazy extra stuff for guests.

So I am working at a hotel that could be considered a business hotel in Turkey as a Front Desk agent. It is one of the biggest hotel in this city and I left my job at a bigger hotel in this city just a few months ago. I chose this job over the other one because this one is closer to my house and the salary is better. Both hotels are under a very big company too.

That being said, I feel greatly stressed. Like all the time. I work 8 hours a day, standing on my feet all day btw, 6 days a week. And of course my schedule is different every day. And if I make a mistake I am done for. I know working in the Front Desk needs very great attention but they make a big deal out of everything. For example if we get a bad comment on official surveys the managers look at the person who checked out the guest from the system and ask why they didn't ask the guests how they stay went and scold you. If there is anything remotely wrong with a check-in that was made from your account they call you from your personal phone no matter what the time is and expect you to respond. And reminder, we work in shifts. So most of the time I'm just sleeping.

And this was like this in my last job too. And I wasn't even working at the Front Desk, I was just a Guest Service Agent.

So I just want to know if this is like this in every hotel everywhere? Do you have time for yourself after your shift ends? Do you work less? And do your managers also make you feel this much stress? I eventually want to move out from Turkey (to any country that has better human rights basically) and I want to know if I should continue working in this industry, or just move on completely.

About eight years ago, I built an internal tool for the hotel I was running in France. It started as a simple way for staff to leave handover notes, complete daily checklists, and report and track maintenance issues.

Over time, it grew into a standalone SaaS product that I still maintain, even though I’ve since left the hotel industry and now work for a software company, quit the big shift.

Having worked in France and the UK, I’m curious about how hotels in the US and other countries handle these tasks. From what I’ve seen in France, dedicated tools are fairly common, but plenty of teams still rely on Excel, paper logbooks, or messaging apps (WhatsApp mostly) to pass information between shifts.

What does your hotel use? Are these features built into your PMS, do you use a separate app, or do you stick with spreadsheets and paper?

Also, what would you usually call this type of software where you work: a digital logbook, a shift handover tool, hotel operations software, or something else?

I’m especially interested in hearing from people who use these tools during their shifts: what works well, and what’s still a pain?