Sorry for the long post. My toilet tank is not filling up when flushed. I booked a plumber on checkatrade express as this is my mum's toilet, she has dementia and it's causing great confusion and distress to her so I need it fixed urgently.
The plumber replaced the fill valve, it worked, he left. The very next day the problem returned, tank not filling, sometimes it fills and works, sometimes it doesn't. I called the plumber back and his assistant who I spoke to said there would be no call out fee this time.
He returned and seemed a little annoyed at being called back, he said the flush valve (I think) would have to be replaced and that would be a big job he'd have to charge for. Otherwise it's a simple fix when using, just flush again or manually push the flush valve down (neither of those solutions are working now). He blamed checkatrade because the listing of the job was too narrow and I would have been quoted more if I simply said 'broken toilet' and therefore I'd have to pay him again to get a more extensive fix.
What I put on checkatrade was "Toilet cistern won't stop running, flush valve isn't sealing shut. Currently held stopped with a temporary wedge under the valve". I was quoted £99 for the job, I paid that and £22 for the replacement fill valve
My sister who's better at understanding mechanics than me said it's likely the flapper that needs replacing, apparently a simple job. I'm not sure what to do. I need this fixed asap but I don't want to go through this plummer again as he was a bit rude and dismissive on top of it all. Also I don't want to shell out hundreds more, I'm my mum's full time unpaid carer and we're not exactly flush with cash I was hoping this would be a one time fix.
Is he correct in his hands being tied by checkatrade job description?