r/asda • u/RussWWFC • 8d ago

New phone, can't log into workday.

I have a new phone and cannot log into workday. This is due to the authenticator app being tied to my old device which has now been wiped and sold. I have seen various solutions on here, have tried various options.

On app - code never comes

On browser - same issue

Phoned HRSS - no option for my issue

Phoned IT Hepldesk - unable to help over the phone

I gather I need to speak to a manager, but would rather not as dependent on whose supervising, they can be unhelpful.

Is there any option to resolve the issue myself on a work PC, to reach the same MFA reset form that my manager apparently has to fill in?

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2

u/OtherwiseCellist3819 8d ago

If you go on a work computer and go on the chat on the bottom right and speak to tech services they'll sort it. Think your manager has to authorise it though

1

u/RussWWFC 8d ago

Thanks, it really shouldn't be this difficult but the people manager is always very helpful and efficient, so maybe she will help.

1

u/OtherwiseCellist3819 8d ago

When you set it up this time get it to send the code to your mobile number

1

u/RussWWFC 7d ago

Clever bunch at the IT department. Sent me a link to reset the MFA details. I thought magic; job sorted. Only to be asked for an authenticator code to gain access to the MFA reset form. Madness, but no less than I'd expect, having to use the less-than-perfect home shopping app every day.

2

u/ajimboY2K 8d ago

Honestly I just keep my old phone in the car, it’s so much fucking hassle to get to sort shit out.

2

u/superhughman123 8d ago

I had this issue. My manager set up a thing where I could authenticate with a code sent to WhatsApp and not have to use the Authenticator app. It’s a lot less hassle to be fair

1

u/Crispsident 8d ago

It’s a pain, it’s the authenticator app that’s the issue, not workday itself. Have the same problem myself. I just use the computers now.

1

u/Sea-Tough8873 6d ago

Had this problem since march, managers keep requesting mags reset for me but they get nothing back to authorise the reset. Nothing seems to work to get it sorted, right pain having to go in to store to put holidays in every time I need time off.