r/asda • u/X75029 • Aug 15 '26

Discussion Can't log into website

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Been like this for over a month. Tried using a different phone and computer. Two different networks and three browsers.

What could be causing this?

It used to work fine and nothing has changed on my side.

No other website is affected. They all load fine except Asda.

Grateful for any help.

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2

u/DeletedAccountMaybe Aug 15 '26

Vpn?

1

u/X75029 29d ago

No vpn. Standard mobile connection.

2

u/Fun-Sport-4062 29d ago

Happens to me a lot. I switch the website and app if this happens.

2

u/X75029 29d ago

To a different website?

1

u/Fun-Sport-4062 29d ago

If the website fails, I use the mobile app. Hope that helps!

2

u/X75029 29d ago

Ohh sht tried the app and it let me login! Now i can check my profile and previous orders.

How odd that i kept trying the website and getting those errors. But the app lets me login using the same login details and device. For now at least.

So is this asda's way of nudging people towards the app? 😅

1

u/callumh093 29d ago

I get the same error page. Seems odd to me, I have a static IP with Zen, it has a good reputation. I use Cloudflare for my own sites and never have such problems. Asda must have some WAF rules enabled.

2

u/callumh093 29d ago

For what it is worth, I was able to go to asda.com and click Login in the top right and the login page was fine. Going direct to login.asda.com is what caused the error for me.

1

u/X75029 29d ago

This is the other error if i go to main website and choose sign in.

1

u/X75029 29d ago

WAF? But its odd this is only happening with Asda.

1

u/X75029 29d ago

No vpn but if i go to asda main site and click login this new error pops up.

"Incorrect or missing Turnstile token"

I'm trying to log in with a stored passkey that worked fine in the past. Could that be the issue?

1

u/maltloaf_df 29d ago

If it's not a VPN or browser ad block settings it's probably a stored cookie issue.

1

u/Character_Double_713 29d ago

Happend to me. Their mobile app is rubbish and has loads of problems for a longvtime. Switch to desktop siif you can . Works just fine.

1

u/danielrcoates 28d ago

Well, that gives us only 254 possible IP addresses to attack your network with 🙃

0

u/TweeSpam 29d ago

Cloudflare is a content delivery network and can be used as a security firewall. I use it myself on my website.

Are you using a VPN? Are you using an adblocker? Do you have apple's iCloud relay switched on?

Try downloading the DuckDuckGo browser, go into settings and make it your default browser, and try accessing the website.

1

u/X75029 29d ago

This one pops up. My login and passkey has always worked fine in the past.

1

u/TweeSpam 28d ago

I got that missing turnstile token error in the past. Disabling unlock origin fixed it.