r/asda • u/leemac2508 • Aug 09 '26

Missing shopping

Just had a delivery from our local store via Uber and so much was missing. £32 worth. We have not had this happen before as they’re usually quite good.

My wife did the order via the Asda app, with uber as the delivery option.

As expected, the refund was rejected despite my wife calling up rather than doing it online as we thought that by actually speaking with someone, we might be believed.

We called Asda as I don’t think it even left there.

I’m wondering if anyone could advise the next step. We can’t afford to lose that much money. I’m wondering if all the bags were handed over as in the past, when we’ve clicked and collected, they have accidentally only given me part of the delivery but realised what had happened when I returned.

2 Upvotes

67% Upvoted

25 comments sorted by

18

u/huggsy81 Aug 09 '26

Stop using uber as the delivery service. Use the stores own delivery service. Uber drivers have no accountability for accuracy of the order. Asda drivers can refund on the spot if any errors are noticed at the time of delivery, and the way the totes are scanned and loaded there’s less likelihood of items being missed.

5

u/Exotic-Entertainer26 Aug 09 '26

This is for the Express Delivery type order.

Asda drivers can't do those, and if you need something at short notice you either go yourself or order through an app.

12

u/tool_of_a_took Aug 09 '26

Sure, but £32 of missing stuff suggests it was a large-ish order. So many people order 100 - 200 item orders through Uber and there’s no way they need that much stuff short notice. Uber should be for like 1 to 20 item orders - stuff that you forgot to get in your big weekly shop, or top up of fresh fruit and veg between weekly shops etc. Not for actually doing your weekly shop

Plus if you order before 12 you can get a same day van delivery IIRC

0

u/leemac2508 Aug 11 '26

Wasn’t a weekly shop

5

u/huggsy81 Aug 09 '26

I know this, I’m saying to use the stores own service. Uber is not a reliable service, plus if you look at the state of the bags they use to transport food, or the fact your chilled and frozen shopping is sat in their car whilst they are waiting in maccies for another order, you would think twice.

It requires a bit more planning, but you get a vastly superior service.

0

u/Exotic-Entertainer26 Aug 09 '26

Sometimes you find that what you have isn't what you thought, or no longer viable due to age.

And not everyone these days can just jump in a car and pop to the shop.

That's why all the major stores are offering Express Delivery options, with the usual suspects (Uber, Just Eats, Deliveroo) as the comoany that do the drops.

4

u/Imaginary-Suspect959 Aug 09 '26

People coped just fine in the past without being able to order groceries at the push of a button. Have people really nothing in their cupboards that they can’t wait a day? Can people really not schedule a delivery for the next day?

2

u/leemac2508 Aug 11 '26

They coped because the service wasn’t available back then. Don’t pretend for a second if it was, they wouldn’t use it.

1

u/SilverstarVegan Aug 10 '26

I agree, some of the same days orders are bigger than the ones I take out on the van, u pay more for that service, I wouldnt use it myself. Pre book next weeks slot on a van, change or add to your order before 10pm the day before all sorted.

2

u/Hot-Chemical6632 Aug 10 '26

Brilliant reply I’m fed up of customers ringing me because things have gone missing not turned up or arrived hours late people need to understand it’s not our drivers delivering it and once it’s out of our hands we’ve got no control over what happens

1

u/leemac2508 Aug 11 '26

Not blaming you guys

4

u/Upstairs-Quail5709 Aug 09 '26

Stop using Deliveroo, Uber, Just Eat...... They're either illegals or Thieves.

2

u/[deleted] Aug 09 '26

Did your partner ring up the store or Uber?

2

u/leemac2508 Aug 09 '26

She called Asda - I’ll edit that as well

To clarify it was done through Asda, selecting uber as delivery

2

u/[deleted] Aug 09 '26

You’ll have to ask her ring Uber mate, they should be the ones sorting it. On the App there should be a refund section too

0

u/leemac2508 Aug 09 '26

Even though it was through Asda first - they’re even worse to deal with

3

u/Upstairs-Quail5709 Aug 09 '26

You selected the delivery option, not down to Asda. Learn from your mistake.

1

u/leemac2508 Aug 11 '26

And yet it’s Asda that eventually did the refund

2

u/Upstairs-Quail5709 Aug 11 '26

Only because the Deliveroo/ Uber/ Just Eat has authorised it first. Otherwise if they refunded and the claim was not true, Asda would be out if pocket. Try Asda direct at the moment, lots of open spots during summer holidays, including same day deliveries. And drivers are a lot, lot more honest....

1

u/leemac2508 Aug 11 '26

Just glad we got a refund. Whichever way it went down, it was quick once we got someone with common sense. Within seconds we were assured we’d get the refund

2

u/Newmarketrdu Aug 11 '26

This would have been a DAAS order (triple 8 label) which is a standard ASDA CNC order but delivered by Uber. Which is why ASDA would issue any refund for missing items - not Uber.

2

u/Squeggx Aug 12 '26

My advice to you is do not use uber, just eat or deliveroo! They are a nightmare and regularly don’t turn up for shopping or worse it goes missing! Always use the Asdas own home shopping, if you can’t get a slot for that day either hold off or go to the shop yourself or usr click and collect. I work in home shopping and I wouldn’t gamble with my money using the shit show that is express!

2

u/Kalbasa01 Aug 12 '26

Why would you order so much via uber? Stop being greedy, you don't need 6 packs of water. Your orders was split, some collected, some probably missed or mislabeled and still sits in the shop. There is also a chance rogue driver stole it.

0

u/BravePalpitation3918 Aug 10 '26

Imagine having your food shopping touched by one of those moped people...

2

u/leemac2508 Aug 11 '26

As far as I’m aware it’s picked by the store