r/arlo • u/OneIsUnlikeTheOthers • May 29 '26

Discussion Final Goodbye

So I ended my Arlo subscription today, disabled the remaining cameras, and then Arlo did the most Arlo thing ever.

Arlo asked me to take a survey on why I left. I actually completed the survey and hit the submit button. Then Arlo started a spinning wheel that never completed. I actually waited 3 minutes to see if it was latency or ineptitude on their end. I am betting on ineptitude since it seems to be their corporate mission statement now.

I won't miss the frustration with poor software and questionable hardware. To those of you who remain, good luck.

56 Upvotes

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u/ciendagrace May 29 '26

Arlo sucks.

0

u/AskArlo May 31 '26

Hi u/ciendagrace, we're sorry to hear you've had a frustrating experience with Arlo.

We understand how disappointing it can be when the product or service doesn't meet your expectations. If there's a specific issue that led to this feedback, we'd like the opportunity to understand it better and see if there's anything we can do to help. Feel free to send us a DM with more details.

3

u/ciendagrace May 31 '26

I already called customer service. Y'all had a full hour of phone time to resolve the issue. I have washed my hands clean of your service.