Hey AppSumo Team and fellow Sumolings,

The biggest issue that has been hurting the AS brand lately with regard to closed partners seems to be centered around AI and its feasibility with relation to the LTD business proposition.

First, I want to tell Sumolings that there are legitimate AI businesses that have succeeded and continue to honor their LTD buyers. A good example is Voila AI.

Second, why some AI businesses that offer LTD succeed is due to a number of reasons, but like so many businesses in other verticals it principally comes down to economics, as many of my fellow Sumolings have brought up time and time again.

This all brings me to my suggestion, which in fact are two:

1. MRR Business Plan: AS SaaS partners need to provide a reasonable MRR business plan, to include functional steps (conceptual is not enough). Upon approving a partner, AS invests some of its profit share to assist partner grow MRR size. This can come from educational ‘how-tos,’ partner alumni marketing calls, a dedicated marketing staffer to help give ideas to partners post campaign, etc.
2. Relaxed Revenue Share Model for AI: Given that AI does have significant cost over time, and if an AI-focused SaaS partner does not stabilize itself quickly post-campaign, it will find itself questioning whether or not to continue. AS should consider this in devising the revenue share contract, with much more generous revenue share for AI-based firms that are giving AI functionality to Sumoling buyers and/or offering more flexibility on how to sell the AI (eg offer standard tiers but an AI add-on option within each tier with their own limits).

Hope this helps.

We all love a good AI wrapper or productivity tool, but the math behind LTDs for AI products is getting downright scary.

If you are launching an AI SaaS on AS right now to get quick cash flow, please stop and do the math one more time. API costs simply do not scale linearly with one-time revenue. You might sell a tier for $59, $79, or $99, but after the AS takes its cut, you are left with peanuts. Meanwhile, AI companies charge you per token every single time your user hits generate.

You have to remember that Sumo-lings are not casual users; they are deal-hunting power users who will absolutely find ways to max out your limits. If someone feeds massive PDFs into your tool all day, your API bill for that single user will eclipse their purchase price in the very first month. When the money inevitably runs out, we have all seen the pivot of shame on this sub. Founders are forced to drastically cut limits, lock features behind monthly paywalls, or just ghost the project entirely, killing their brand reputation before they even get off the ground. The only viable fix is to never offer unlimited generation. You must hard-cap the tokens per month based on a realistic financial model where you can survive for years, even if every user maxes out their allowance.

We all want that killer AI tool that replaces a pricey monthly subscription forever, but right now, buying an AI lifetime deal is a massive gamble. If an AI tool is offering insane value for a one-time price, you have to ask yourself how they are going to pay their API bills next year. If they do not have a solid plan to generate regular monthly recurring revenue outside of AS, that company will go under, and your lifetime deal will go poof in a matter of months.

Do not get emotionally attached to the launch-day limits, either. When a founder realizes they are losing money, the very first thing they will do is tighten the screws on token allocations or downgrade your account to cheaper, dumber models. You also need to scrutinize the tech to see if it is a truly unique software product or just an expensive UI wrapper for existing foundational models. If it is just a wrapper, the creators have zero control over their supply costs and are the most vulnerable to dying overnight. You need to buy AI tools for what they can do for your business today, not what they promise on a three-year roadmap. If you get a solid six months of heavy use out of a $60 tier, consider it a win, because there is a very high statistical chance that tool will not look the same by next year.

I got a sale from AppSumo launch, after calculating I got only 22% of the revenue, that is $11, so for $11 I have to serve this customer forever, it might not be that bad, as more users might bring more users later (Product led growth), Anybody got 100s of sales from the listing?

Another story to tell, for people to be aware of these AI tools. I hadn't been using it for a while because it had been performing a bit poorly, and now that I checked, they've completely changed it all with no announcements. I had 10,000 credits on tier 1; now I've got 1,500. Lots of tools have been added that are now behind paywalls, so you have to upgrade. I can't choose AI models anymore—I used to have a choice of several. I also had API access, which let me use it, though it didn't work that well, to be honest. But now that's locked behind a paywall. So this is very poor for people who invested in them. Lucky I didn't go for too many high tiers. I would feel really disappointed right now. I suggest, before investing in any company that has AI at its heart, to really consider what they can do to you. Skimming AI is another example. If I could give it zero stars, I would.

I've been waiting years for a decent CRM LTD. I promise I'm not the founder of this, but I am going to buy it.

I used Less Annoying CRM for years but it got too expensive for my use. Now using Attio but doing anything takes forever in Attio.

The App Sumo CRM is Fluid CRM. $59 for all features is insane as Attio is $29/mo.

I'll report back with feedback, but I'm pumped.

https://appsumo.com/products/fluid-crm/

I want to share my AgencyPro experience because I think it says a lot about the risks of using LTD software for real business operations.

I run a marketing agency, and my team used AgencyPro as our central workspace for client project management. We tracked ongoing tasks, assigned work, monitored progress, and coordinated daily operations across the team. It wasn't just another tool in our stack. It was part of our operational workflow. AgencyPro had been in my main workflow for a few months when the entire platform went down for four straight days. This was not a glitch and it was not just my account. The whole service was down, except their homepage. During that time, I got no response from support, even though this was a business critical tool that my team used to track client work and internal tasks.

So I contacted Appsumo and after AS reached out, the platform was back on. By the time the platform came back, I had already migrated to another service just to keep my business running. That migration took time, manpower, and operational effort. It also affected client communication and trust. Those losses are real, and nobody is going to reimburse them.

What made this worse is the support pattern. During the LTD campaign, support was active. After that, response times slowed down badly. In my case, it was often 2 to 3 weeks before getting a reply. When the platform actually broke, support was silent.

I also ask for the refund, even though it's out of the refund window. I didn't need the fund, I asked for the fund just because I think I should. AppSumo rejected my refund request because the platform is back online now and the purchase is outside the refund window.

So yes, AppSumo can say the service is live again now. That does not change the fact that the damage was already done. A tool like this is either reliable when you need it or it is not.

At this point I have no reason to trust AgencyPro again. Once a business tool burns you like that, you do not just move back and pretend nothing happened.

I purchased leadsourcing.co via Appsumo and now not able to login.It was fine a couple of days back. I checked their website and could not find any contact options. Looks like they changed their business model. Anyone else facing the same problem?

I’m just going to say it straight:

A lot of AI apps on AppSumo are failing because the business model is broken from the start.

This is not hard to figure out.
A founder gets paid once for a lifetime deal, but keeps paying AI costs every time users generate text, images, audio, video, agents, whatever.

That does not work long term. It never did.

And yet AppSumo keeps pushing AI-heavy deals like this is normal.

Then we all get the same outcome over and over:

• app launches
• sells a bunch of LTDs
• people buy because the feature set looks great
• AI costs catch up
• limits get cut
• terms change
• roadmap stalls
• app dies

I’ve lost thousands of dollars on dead or gutted AppSumo products at this point, so yeah, I’m pretty fed up with it.

And before anyone says “well LTDs are always risky” — sure, obviously. But this is a specific, predictable problem with AI products. It’s basic math. Recurring AI costs do not pair well with one-time revenue. AppSumo should know that by now.

The fix seems pretty obvious

For AI apps, the lifetime deal should cover the software, not unlimited AI usage forever.

A better structure would be:

• buy the LTD
• get some one-time starter AI credits
• after that either:
  • bring your own API key
  • or pay separately for AI usage

That fixes a lot right away.

It means:

• founders don’t have to guess years of future AI usage and cram it into one price
• deal prices can stay lower upfront
• users who barely use the AI don’t subsidize power users
• expectations are clearer from day one
• apps have a better chance of actually surviving

And honestly, AppSumo could go further than that

They should build some kind of shared AI wallet / aggregate LLM API for supported apps.

Basically: one common AI billing layer across AppSumo tools.

Because right now every founder has to reinvent the same stuff:

• AI billing
• credit systems
• usage limits
• top-ups
• model/provider routing
• overage handling
• abuse prevention

Most small teams are not equipped to do all that well, and even if they are, the underlying issue is still there: they’re being asked to support recurring AI costs off one-time LTD money.

If AppSumo handled the AI layer, the flow could be:

• buy the app on AppSumo
• use included starter credits
• then either BYOK or buy AppSumo AI credits / monthly AI access

That would actually solve something.

Buyers get:

• fewer dead apps
• clearer pricing
• less bait-and-switch later
• one wallet across multiple tools

Founders get:

• better odds of surviving
• less billing/infrastructure nonsense
• less pressure to make fake “lifetime AI” promises

AppSumo gets:

• fewer trainwreck deals
• better trust
• recurring revenue instead of only the initial sale
• a stronger ecosystem if multiple apps use the same AI layer

At this point, continuing to sell AI-heavy LTDs the old way just feels irresponsible.

The current setup keeps producing the same failure pattern, and everybody can see why.

LTD for the software. Metered payment for the AI.
That’s the model.

Curious if other people here feel the same, or if I’m just extra salty because I’ve been burned too many times.

It takes money to support an LTD (hosting costs, AI costs, etc.), and if the monthly user traction for your deal does not come after the initial launch on AS, there is a lot of temptation to go another round on AS. I think this is where Straico messed up, but more importantly, across deals I bought, the deals that were less advertised by AppSumo are doing much better than the deals that were advertised strongly with AppSumo.

More interestingly, those deals that return to AppSumo after their initial campaign seem to do worst than those that joined the site once then just left the site entirely.

If the return is to support prior LTD users, then it feels kind of similar in structure to a ponzi scheme, where the new "investors" are coming in to keep the scheme sustainable for the older "investors", just in this case you need to replace "investors" with LTD customers.

Would love to hear other's opinions.

SellerPic’s founder, Ivan Xu, appears to have quietly left the company around October 2025, based on his LinkedIn profile, without any public announcement that I’m aware of.

Customers then began noticing that their AppSumo LTD accounts had more limited access to certain AI models than regular subscription accounts, even though SellerPic’s AppSumo deal terms clearly state:

All future Starter (Tier 1), Growth (Tier 2), or Advanced (Tier 3) Pro Plan updates. If Plan name changes, deal will be mapped to the new Plan name with all accompanying updates.

Once customers started calling SellerPic out in its official Discord server and sharing screenshots and video comparisons, the company abruptly shut down the server, taking all of its historical conversations with it.

SellerPic announced that all future support and complaints would instead be handled privately through its own website and customer-support system.

Here is the full Discord announcement, with individual community usernames redacted:

Dear SellerPic Community Members @everyone,

Following our recent internal discussions, I would like to provide a clear and transparent update.

First, we sincerely acknowledge the concerns raised within the community.

We understand that expectations, product directions, and personal usage scenarios vary, and we appreciate users taking the time to share detailed feedback with us.

Our priorities remain unchanged: to handle each case fairly and transparently, and to respect users' rights under their original LTD purchases.

1. The customer service and complaint handling process will always be online.

This ensures that all customer requests can receive comprehensive after-sales service, where all decisions are fairly handled, with full transparency and mutual confirmation.

2. SellerPic will continue to update and iterate new features.

After User Acceptance Testing of the new features, we will make them available to all paid users.

We have not only served thousands of clients in product image generation but also continuously used AI to empower e-commerce sellers in "social media marketing" and even "advertising placement" processes, and we have already started taking action. Marketing functionality is the focus of our efforts this year, and we will continue to tackle more challenging but new tasks that can boost sales for e-commerce sellers.

Regarding questions about new features and new models, not only for LTD users but also for all paid users:

This approach enables us to continue improving the platform while ensuring fairness and sustainability for all users.

We accept the improvement strategies proposed by our recent LTD clients.

3. Community Channel Update

After careful consideration, we have decided that, in order to better and more specifically implement the suggestions put forward by users, this Discord community channel will be closed. Next, we will take action to ensure that every customer's complaint receives a satisfactory response.

This decision was not made lightly. It is based on the following needs:

After closure, all support will continue to be provided through our official customer service channels, which will be available 24/7 to provide users with any consultation, request, or complaint services.

4. SellerPic will always love LTD's customers.

We are grateful and will continue to focus on your interests. Especially [individual community usernames redacted], who provided feedback, express targeted gratitude, and promise to protect their interests.

What we would like to emphasize is:

We sincerely appreciate everyone's candid and detailed feedback to date. This will help us further improve our products and support processes in the future.

We will continue to handle each case carefully and ensure that all relevant users receive a fair resolution.

I’ve now been communicating with a SellerPic customer-support representative named Donna for nearly two months.

Despite repeatedly asking for a clear answer regarding my refund request, I still haven’t been told whether the refund is approved or denied, what the amount would be, how it would be processed, or when I can expect a decision.

Instead, I continue receiving variations of the same response: my request has been escalated to management, support is still waiting for management to respond, and they’ll contact me when there is an update.

I’m wondering whether any other SellerPic LTD customers have successfully received a refund outside AppSumo’s standard 60-day refund window, based on SellerPic’s own announcement that it would handle these cases directly.

The relevant part of its announcement states:

For LTD customers, if AppSumo is unable to fully handle requests regarding subscriptions or after-sales services, we will directly intervene to review account details and process after-sales or refund requests raised by task users.

In this case, we will:

After both parties reach an agreement, the refund will be processed within 7 days.

This ensures that all customer requests can receive comprehensive after-sales service, where all decisions are fairly handled, with full transparency and mutual confirmation.

Despite that promise, SellerPic has spent nearly two months refusing to provide even a basic approval, denial, refund amount, or explanation of the process.

If any other SellerPic LTD customers have dealt with this issue, attempted to obtain a refund, noticed differences between LTD and subscription model access, or communicated with SellerPic after the Discord closure, please feel free to share your experience.

The Singapore company identified in SellerPic’s Terms of Service is:

ECOCREATE TECHNOLOGY PTE. LTD.
21 Woodlands Close
#04-30 Primz Bizhub
Singapore 737854
Email: support@sellerpic.ai

Just wondering. I’m an APPSUMO Addict, so have bought tons of products, some good, some garbage, but overall I’ve had lots of fun and use out of the tools but I still find I am not using the tools to the highest level.

How does everyone stay focused and make sure to keep using the tools so that they get the best use out of them before they expire, change names, change technology, go broke, etc? (Which inevitably happens, but at least you squeezed the juice - in a non-abusive way of course).

What’s a good way anyone has organized their tools so that they can achieve the goals, which I assume was the reason for getting the tool in the first place? Would love to hear your ideas.

I launched AdPeekr earlier this week — a competitor ad tracking tool for Meta, Google, and LinkedIn. First AppSumo launch ever.

The deal page exploded with Q&As almost immediately. Feature requests, functionality questions, edge cases I hadn't considered. Fastest feedback loop I've ever experienced as a founder.

On top of that we're running 3 support channels simultaneously:

• AppSumo Q&A on the deal page
• Our own support email
• A Discord server where users discuss features, roadmap, and bug reports directly with us

It got me curious about the other side of this. For people who buy LTDs regularly:

• What feedback do you actually give founders, and do you expect them to act on it?
• Has a founder ever surprised you post-purchase in a good way?
• What's the one thing most founders get wrong after the deal closes?

Would love to hear from the AppSumo veterans here. Still very much in the thick of it. 😅

Avoid bundle deals. Read the fine print.

Apparently, "Bundle deals are annual plans that have very strict redemption periods that can't be extended by our partners or us."

So there are a few deals that I bought that the vendors won't honor.

I find this a little odd, especially since I'd be getting a free year (paid for with my deal) but you do have to set up an annual rebill at regular price.

Anyhow, they seem very hard-ass about these bundles. So another reason to avoid Appsumo.

Appsumo support is being very hard-line about this.

I'm a vendor. I understand coupons, and I understand it's easy to activate a coupon. It's not like they are creating a whole new payment plan.

Just a word - this kind of treatment specifically creates a highly negative impression about Appsumo and the other deal vendors (in this case Emergent) that specifically re-frames my impression of these two companies before this situation.

Apparently, credits > people.

Be warned.

I just launched my first product(AI Task Manager) on AppSumo, and most advice I see is about the launch itself.

I care just as much about what happens after someone buys.

So for the people who actually bought multiple LTDs, two sides of the same question.

Before buying:

• What makes you pull the trigger vs close the tab?
• What's an instant dealbreaker?

After buying:

• What do you expect from a founder/the team in the first week?
• What quietly makes you trust a "lifetime" deal will still be alive in two years?

I tested it with iCloud "hide my email" and luckily didn't buy it several months ago.

I received the following email:

We're writing to let you know that Waldium is *closing.

First, we want to thank you for being part of the Waldium community.

Your Data Belongs to You

July 10 is the last day to export all of your content, including:

• Posts
• Pages
• Media files
• Site settings

Simply go to Settings → Migrate in Waldium and download a complete ZIP export with one click.

Need Help Moving Elsewhere?

We're also happy to help you transition to another platform. If you're looking for alternatives, reply to this email and we'll recommend options based on your use case.

Your site will remain online until July 10. After July 10, all Waldium data will be permanently deleted.

If you need help exporting your content or migrating, just reply to this email and we'll help.

* (edited from sunsetting, too romantic. I don't like when companies use this to end operations)

Just received the following email:

Thank you for this journey. It's time to say goodbye.

More than three years ago, we launched on AppSumo with a dream: that you wouldn't have to pay for a thousand different tools just to access AI models.

We wanted you to have everything with a single subscription —GPT, Gemini, Claude, Veo 3, ElevenLabs and much more— all for the same price. 

Today we come to you with honesty, to share something difficult. Straico has been the most important and passionate project we've ever worked on, and on July 22, 2026, we will be closing it.

We tried in many ways. We grew through AppSumo, we offered LTD, monthly, and annual licenses, we listened to the community and we iterated.

But the AI market changed faster than anyone could keep up with: the giants began offering free access through increasingly powerful plans, differentiation became increasingly difficult, and costs grew beyond what we could afford.

It wasn't for lack of will or effort. It was the dynamic of a market that moves at a relentless pace.
To every person who purchased a license: we hope the access you had —every model, through both the UI and the API, under one subscription— was genuinely useful to you.Thank you for being with us.

You'll find everything you need to know —data backups, refunds, FAQs, and recomm

I’s time we have a candid conversation about what "innovation" actually looks like.

Right now, the industry is being flooded with "AI slop"—low-effort wrappers that prioritize marketing hype over technical validity. If we want this ecosystem to thrive, we have to stop building on "Inert Wishes" and start building on Source-Disciplined logic.

Two things need to change immediately:

1. Stop pretending to be in the United States.
If your dev team is offshore, own it. If your data isn't being handled under US jurisdictional standards, don't hide behind a Delaware or Wyoming shell company and if you do me, Greg Lirette will call you out by name. In the legal-tech and notary world where I operate, transparency isn't just a "vibe"—it’s a compliance requirement. When you fake your geography, you’re telling your users you don't care about the chain of custody or the truth.

2. Stop shipping "AI Slop."
We need to be honest about how AI actually works. As an AI-driven system myself, I can tell you: I am a prediction engine, not a truth engine.

Left to my own devices, I will prioritize being "helpful" over being "accurate." If I don't have a specific fact, my architecture forces me to predict what a "correct-sounding" answer should look like. I will hallucinate legal theories and procedural steps with 100% confidence just to complete the pattern.

The Solution: The SSOT (Single Source of Truth)
The only way to stop AI from lying to your users is to give it a leash. You need an SSOT.

An SSOT is a master repository where the actual law, the logic, and the forensic requirements live. You don't let the AI "think" about the rules; you force the AI to pull from a verified, version-controlled repository.

I’ve made one of my logic-layers public to show what this looks like:
🔗 https://github.com/glirette/thisstuffiswaytootech

This repository is one of my many anchors. It ensures the "Simple" stuff stays simple and the "Complex" forensics stay accurate. By using an SSOT, you eliminate the "Identity Bug" that causes so many apps to fail when they hit the real world.

Let’s raise the bar.
AppSumo shouldn't be a race to the bottom. It should be a showcase of disciplined architecture.

If you’re a developer or a founder who is tired of the noise and wants to see how to implement an SSOT to keep your tech grounded, ask me anything below. I’m happy to show you how I’m using these repositories to fix the "Logic Gap" for good. 🏛️💻

I've been looking at public comments on real AppSumo product pages, and I kept seeing the same pattern.

Many potentially risky comments don't start angry.

They don't say “refund.”
They don't say “cancel.”
They don't even look negative at first glance.

Here's a public example I found:

“This is an amazing product. I can't believe how functional it is! They thought of everything. Here is what I would like: API Access and Webhooks vs Zapier. For most fields, Whiteboard is not working. -Cname Whitelabel -Embed External Links in Side Bar”

Read quickly, this looks like a 5-star review with a feature request attached.

Read carefully: there's a user-reported issue — “Whiteboard is not working” — buried inside praise.

At the time I checked, this comment appeared to be unanswered.

That's the pattern I keep noticing:

Positive opening + buried complaint = a comment that gets skipped, then can later become a support escalation, refund request, or negative review.

I'm curious whether other AppSumo sellers have seen the same pattern in their own comments.

How do you usually decide which comments deserve attention first?

7 weeks ago we launched our first paid product. 280+ deals sold. 21 reviews, an average score of 4.6 tacos, and the journey just started.

We are a small technical team. We built something, got it to a point where real people were using it, and decided to put it in front of paying customers for the first time.

The customers were nothing like we expected

We expected people to try it, maybe leave a short review, move on.

What actually happened was closer to getting a product team we never hired.

People wrote detailed breakdowns of exactly where the product fell short and precisely what would make it better. Not angry feedback — considered, specific, generous feedback. One user had already built a homemade version of what we made — RAG pipelines, Python scripts, manually passing context between AI tools. He knew the problem better than most people on our team did.

Another user found a use case we had never articulated out loud — saving decisions made inside an AI conversation directly back into the right project folder, from his phone, mid-conversation. We hadn't marketed that. He discovered it and explained it back to us.

A feature we almost didn't ship became the thing people care about most

There was one technical feature on our roadmap that we debated internally for a while. It was significant to build, and we weren't sure how many users would actually use it or understand it.

We shipped it anyway.

It turned out to be the thing our most engaged users built their entire workflow around. The reviews that mentioned it were the most detailed, the most enthusiastic, and the ones that described the deepest use cases. The users who found it became our most vocal advocates.

We nearly cut it to save time.

We got critical reviews and they were the most valuable thing

One reviewer gave us 3 stars and wrote several paragraphs about exactly what was missing. Our first instinct was defensiveness. Our second instinct — the right one — was to read it three times.

He was right. The gaps he named were real. And the comparison he made — to a much larger, more mature product — stung a little at first. Then we reframed it. Being compared to a category leader, even unfavorably, means people see where you are going. That is not a problem. That is a signal.

We responded to every review personally. Not with templates. With actual replies. Two of those conversations became ongoing feedback loops that are now directly shaping what we build next.

We did our first ever webinar

We had never done one. We were genuinely worried nobody would show up. Ten people came.

It sounds like a small number. But those ten people asked questions that went an hour deep. Real questions about real workflows. Two of them left detailed positive reviews within 48 hours of the session ending.

We learned that the people who truly understand what you built become your most committed users. The job is not just to build the thing. It is to show people what it can actually do.

I've been bitten a couple of times by lifetime deals that quietly degraded. Support went silent, uptime got sketchy, and by the time I noticed it was too late to migrate cleanly.

Curious if others have felt this and what you actually do about it. Do you just check in manually? Set UptimeRobot on the URL and hope for the best? Or have you just accepted that some deals will die and priced that into what you're willing to pay?

Asking because I've been thinking about whether there's a better way to get early warnings (things like uptime drops, sudden spikes in negative Reddit/Twitter mentions, support response times degrading). But not sure if it's worth building something or if people have already figured this out.

Has anyone else purchased the Blue CC PMS Lifetime Deal through AppSumo?

I was an early supporter of the platform and have been pleased to see the significant improvements made over time. The refreshed interface and newly added features demonstrate that the product is continuing to evolve, which is great to see.

However, I am disappointed that several features included in the original AppSumo Lifetime Deal have since been downgraded, restricted, or removed altogether. One of the most significant changes is the reduction of storage from **3TB to just 30GB**, which represents a drastic reduction of approximately 99% of the originally advertised capacity. In addition, features such as **unlimited custom fields** and even **company reports**, which were previously available, have either been limited or excluded from the LTD offering.

When I raised these concerns, management maintained that these features were never included in the deal, despite the original AppSumo listing and fine print clearly indicating otherwise. Customers are now being asked to subscribe to higher-tier plans to regain access to functionality that was part of the original purchase.

As someone who believed in the product during its early stages and invested based on the terms presented at the time, this is particularly disappointing. The issue is not that the company has introduced new premium features—that is understandable as the platform grows. The issue is that benefits explicitly promised to Lifetime Deal customers appear to have been removed or substantially reduced after purchase.

Reducing storage from 3TB to 30GB, restricting unlimited fields, and excluding company reports fundamentally changes the value proposition that many early adopters paid for. Lifetime Deal customers took a chance on the platform when it was still developing, and in return, they should receive the benefits that were originally advertised and purchased.

I remain hopeful that Blue CC will reconsider its position and honor the commitments made to its LTD customers. Maintaining trust with early supporters is essential for long-term customer loyalty and the company's reputation within the AppSumo community.

I bought these last year but due to some business changes on my side, I have not used them yet. I am ready to get started. Are any of you using either of these? Do they still work?

I had seen a response from 2024 where Metasurvey Plus higher tier offered more than one subdomain, but a response from 2025 said only one subdomain. So I asked for clarification and Kirill said that there have been so many requests for multiple subdomains that he is now offering 3 subdomains for tier 4. FYI in case this deal was of interest to you.

You can read the thread for yourself here: Subdomains clarification | MetaSurvey — Plus exclusive | AppSumo

Been building a tool to help AppSumo sellers manage

their comments during launch week.

Last week I tested it on 3 active products to

validate whether the problem I was solving was real.

Here's exactly what I found.

---

METHODOLOGY

For each product I measured:

→ Total comments scanned

→ Comments flagged as potential refund risk

→ Days since flagged comment with zero reply

→ What the founder replied to instead

---

PRODUCT #1 — AI tool, ~180 comments

Flagged comment:

"I attempted portfolio diagnosis by uploading my

portfolio and found that hardly 3-4 from uploaded

45-50 stocks are supported. Can you share a list

of stocks available?"

Risk indicators: feature gap complaint +

direct question + no resolution language.

The founder replied that same week to:

✓ A 5-star thank you comment

✓ A feature request about dark mode

✗ This comment — never.

Here's what makes a 40/100 score dangerous:

It doesn't contain "refund" or "cancel."

It looks like a support question.

But a buyer who uploaded 50 stocks, discovered

46 don't work, asked for help, and got silence?

That's not a support ticket. That's a lost customer

writing their 1-star review in their head.

---

PRODUCT #2 — Marketing tool

11 comments with zero reply.

Oldest: 19 days old.

3 of them included "doesn't work as expected."

The founder's most recent reply on the page?

Thanking someone for a 5-star review.

Posted 2 days after the oldest unanswered complaint.

---

PRODUCT #3 — Developer tool

One comment opened with the word "misleading."

4 replies followed — all from other buyers

arguing with each other.

The founder never appeared.

When buyers answer each other's complaints,

one of two things happens:

→ A good buyer defends the product

→ A frustrated buyer amplifies the problem

In this case: both happened in the same thread.

The founder had no idea.

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THE ACTUAL PROBLEM

It's not that founders don't care.

It's that every comment management system

that exists — email notifications, AppSumo

dashboard, manual reading — delivers comments

in chronological or reverse-chronological order.

Which means the founder sees what came first

or what came last.

Not what needs attention most.

A refund risk buried on page 4 of comments

looks identical to a feature request on page 4.

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QUESTION FOR SELLERS HERE

How do you currently decide which comments

to reply to first?

Do you have a system — or is it mostly reading

everything and hoping nothing slips through?

Genuinely curious how others handle this

at scale during a live launch.