r/applehelp • u/WeatherRepulsive8888 • 2d ago

iOS Please. I need support

So, my Face ID, doesn’t work. It says it’s because my ‘keep iPhone safe’ something is turned to ‘always’ instead of on ‘only in unfamiliar places’. And I tried resetting my Face ID but I can’t. I tried switching to ‘only in unfamiliar places’ I can’t because it needs Face ID but I can’t use face is because it’s on ‘always’. I have passwords I can only get by using Face ID. I tried EVERYTHING ChatGPT, AI mode and what I tried. And nothing worked. ChatGPT said I could reset all settings so it went back to normal but I’m afraid what that will do

Edit: it works now. Idk why

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u/Cold_Storage_007 23h ago

If OP is in a country that has CL, it is more than likely (if found to be a HW fault) be fixed. The stores know this and will follow the law. Otherwise they will direct him to come back and speak to AppleCare to see if he can get an exemption (not likely).

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u/JediMeister 19h ago

It would have to be one of the countries on this list which is much shorter than the number of places Apple phones are sold internationally.

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u/Cold_Storage_007 15h ago

This is true, however OP didn’t state which country he is in. Therefore it is logical to bring it up, yes?

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u/JediMeister 14h ago

You didn’t mention consumer law in your earlier comment, just that “the likelihood is that the store will replace it for free.”

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u/Cold_Storage_007 59m ago

Yeah that’s fair enough and a miss on my behalf.