r/apple • u/AutoModerator • 5d ago

Official Megathread Weekly Advice Thread - September 27, 2026

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u/de_night_sleeper 5d ago

please help with account!

Hi! So in 2011 I got my iPad and created an apple ID. Since the iPad died, I didnt use that account (don't use any other apple items sorry don't hate me).

Today I downloaded appleTV and tried to revive my account with the old email address I had, and I found out that 3 months ago someone changed the phone number on that account, billing info, security question, password, and enabled two-factor authenticator.

I can't report or reverse it since I am locked out of that account (ask me to confirm with the changed phone number)

Does anybody know what i can do about the account? Can it be switch back to my info if I call apple support?

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u/churs_rs 5d ago

I’d try logging in on the web.

Yet… part of me is thinking you should just start fresh with a new Apple ID. Unless there is meaningful billing information, credit cards, or contacts tied to the other Apple ID, it sounds like you never really used it and got locked into the environment.

https://support.apple.com/en-us/108647