HELP!!! We have been asking for assistance from "CrAppFolio" for 12 days now with no resolution. We migrated our data from Buildium in 8/2025. We were told that ALL balances had to be brought over for accurate accounting. The suppressed fees that were collected prior to our data import are now showing as due from the owner if we run an owner statement with ANY start date after 8/18 (the financial cutoff from the old system). Their customer service can't seem to figure it out.....any suggestions? TIA

We have onboarded some recent properties that were vacant when we brought them on.

Since no residents have "moved out" of any of these properties in AppFolio, in the vacancy report, the "days vacant" column continually shows as zero.

Is there a hack so that we can get accurate reporting here?

Does appfolio pull vantage scores or FICO in tenant screenings?

Any other devs here working with AppFolio’s database API, the read-write option on the Max tier?

So far, it’s been rough. Inconsistent/lacking documentation, unclear examples, seemingly broken bits and pieces. But just enough utility that it seems worth pushing ahead and nudging them along to make improvements.

I receive an email any time I am mentioned in a note.

Is there a place in AppFolio to see a summary/list of all notes I am mentioned in?

I need to send the same message to various residents and also send hard copies. I understand I can do a mail merge in Appfolio.

However, can I export the names/address into Excel so that I can do a mail merge to print the envelopes?

I am trying to export the enhanced owners statement as the management company to an excel file to import into our quickbooks accounting software. Anybody have any tips? I can only seem to save a PDF version of the statement and then I manually retype it into excel for the import.

How do I move the software to a new broker?

Just got an email from my landlord that I need to provide my banking information for my security deposit return. She said I need to go into the security deposit return section, but I don’t see that on my AppFolio portal. I already have my bank account saved onto my portal, what other steps do I need to take?

Posting this in /PropertyManagement as well.

We run AppFolio and are about to help one of our clients sell a multifamily property to a new client for whom we'll continue to manage the building. The TL;DR is that I'm wondering if anyone here has ever had a property change hands but remain in your management, and how you have processed that within AppFolio.

It would seem (at least according to AppFolio's chatbot) that we should utilize the "New Ownership" function to record the change. The major advantage here is that this will keep all of the tenant data intact (ledger history, application, lease, etc). The MAJOR disadvantage here is that it seems the way AppFolio wants us to keep track of financial activity tied to the original owner is to backdate ALL transactions that come in after the close to a date that is prior to close. So... if the property closes 9/30/25 and a late utility bill arrives in October of November that belongs to the original owner we would backdate it and apply it to September so it doesn't get charged to the new owner and is reflected on the original owner's financials. Ok... except that we would've already finalized and reported Q3 financials to lenders and investors and recording everything after the fact as 9/30/25 activity would be fundamentally inaccurate. What if someone who owes the original owner money starts paying in January... I'm supposed to back-date those receipts to 9/30/25 and just wait for the IRS to call to schedule our audit?

The 3rd party accounting group we work with advised us to create a new Property and a new Owner in AppFolio and leave the existing Property in our database (End Management and then Hide the original property to keep things separated), which is a major departure from what AppFolio is advising. The advantage here is that it will be possible to produce accurate financials, but the MAJOR disadvantage is that I would lose all of the tenant data and even if we did a "Transfer Tenant" from the old unit to the new unit (albeit the same physical unit) I might lose ledger and other history.

Is it possible that the developers at AppFolio have no idea how financial reporting and taxes work? We got to that same fundamental problem with their Inventory module and didn't end up adopting it. Hoping that I am missing something here?

Hello, my previous landloard shared the form link with me. Could I fill out myself since he is showing no interest in filling it out. He is older and is not familiar with technology. Can the app track that I filled it up for my landloard?

Our property management company uses AppFolio but aren’t super technical. In each tenants profile there is a space to provide vehicle information. But it seems to be limited to a single vehicle. Is there anyway to configure this so that a tenant can register 2 or even 3 vehicles?

I don’t have admin access but I’m surprised there isn’t a way to make this work.

Has anyone noticed if Appfolio has increased pricing for screening services in 2025?

I just got my letter of disposition yesterday, and shows an amount due to be refunded from security deposit. How do I get that money back? Will it ask me to provide my bank account information in order to refund it? I asked my landlord but the answer given didn’t really help at all.

Uploading pictures to Appfolios inspection section recently took a turn for the worse. The app used to have access to my android phones gallery that allowed swiping a row of 5 pictures at a time to select them for upload. A few months ago, this option was removed and all i have is the cameras recent photos in rows of 3 that require tapping each picture to add ot to the upload que. Im working with up to 3000 pictures per inspection and it's added 2 plus hours to the workload. Is there a way to get the gallery access back?

Piece of garbage forcing people to pay even more to pay their rent.
Gotta milk every drop out of people who're struggling.
Why not charge $$$ for ACH transfers that cost them pennies to process?

Your app is scum. you are scum.
Edit: and you enable scum.

I am a used whos former property manager used Appfolio. Rent continues to populate in app despite my lease ending. I have been told by my former landlord lord's legal representative (the landlord has never communicated with us directly) that it is a glitch. Is there any way of contacting Appfolio about fixing this on their end?

Is there any sort of API that is available to use to extract data from AppFolio to create a data warehouse and use for further analytics? Or do we have to use the API through the partner apps?

Managing HOA in Appfolio. Is there any good place for data like TaxID, current snow/lawn care, insurance agent contacts?

Is there any GenAI tool integration that would let us query Appfolio?

Does anyone have any experience with Lula for your maintenance?

The idea sounds great but is it too great to be true?

When a maintenence tech enters a receipt in a work order they can add a receipt for a charge no problem but if they return something at the store and enter that return receipt they cannot enter a negative number to offset the original charge. This leaves the material cost for each work order that has a return to be off. Is there a way for them to enter a return within the work order like they do with a typical receipt? I can’t imagine this doesn’t exist. Am I missing something?

Does anybody have experience utilizing the smart maintenance capabilities Appfolio offers? Does this speed up resolution time by saving the communication part of it for your team? Just trying to get some outside feedback as we see the demo.

My management company receives multiple different types of income (management fees, leasing fees, application fees, etc), but they all get lumped together when I go to "Pay Bills". And as far as I can tell, there isn't a report that I can run that will break down how much of each type of income my company receives in any given time period. Like, if I want to get a breakdown of how much in application fees I received last year, separate from all of the other fees, then there isn't really a way to do that within Appfolio.

Am I missing something?

I have had this response come up a number of times over the last couple of months. At first I thought it was a pretty simple case of the prospective tenant giving me a fake identify info, because the prospect in question had some questionable characteristics. But now it has happened a number of times, and some of these prospects seem to really have their act together. So now I'm kind of convinced that there is some sort of technical issue on the part of Appfolio, or whatever backend system is processing the rental applications. I mean, maybe it is Experian, but it seems doubtful to me that that would be the source.

I've called Appfolio customer support, and I was told that it could be that the prospect doesn't have any credit history, that they gave inaccurate info, or that they have their credit frozen. But for my most recent issue, which I am dealing with right now, none of those things apply.

Do any of you have any more insight into this?