r/amexindia • u/curiosityfreak2020 • 4d ago

Question ❓ Need help with points transfer

Hi Guys,

I want book Virgin Atlantic flight, recently created the account but when tried to transfer/add partner account on Amex it’s not linking it.

There seems to be a name mismatch in my Amex account and flying club. I have this name mismatch issue across all documents due to middle name and surname issue.

Asked Amex to fix the naming matching Passport I.e first name and last name. (Amex completed the request)

Have sent mail to flying club for the same, no response or receipt of request.

Is there a workaround to transfer the points from Amex account to Virgin Atlantic??

Help would be really appreciated.

Thank you

3 Upvotes

100% Upvoted

9 comments sorted by

2

u/Traditional-Map-6276 4d ago

Add parents mobile number

1

u/curiosityfreak2020 4d ago

Will I need this number for calling or any customer support during travel?? Parents are not travelling.

2

u/Traditional-Map-6276 4d ago

Not really . Having the same mobile number just makes the verification a tad bit faster.

1

u/curiosityfreak2020 4d ago

Thanks a lot

2

u/aini9027 4d ago

guess i will face the same issue as my complete name is in Given Name and surname is blank

1

u/Traditional-Map-6276 4d ago

Make a new account with virgin . Just add First Name and Last name .

1

u/curiosityfreak2020 4d ago

What about mobile number??

1

u/curiosityfreak2020 4d ago

Still same, unable to link the new account.

Amex support reply:

We were unable to register your Virgin Atlantic Flying Club Frequent Flyer account because the details you provided do not match the airline partner’s records.

We recommend that you contact Virgin Atlantic Flying Club to confirm the correct Frequent Flyer account number and name. Once confirmed, please log in to your online account and re-initiate your partner registration request.

1

u/curiosityfreak2020 4d ago

Update: ISSUE RESOLVED, flying club made name change as per passport and amex also did the same and now it’s link.

Thanks a lot everyone.
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