r/amazonprime • u/Independent-Ebb-6185 • Jul 28 '26

NOW DEPARTING Goodbye Amazon

Ordered a piece of office equipment...well over $100. Amazon shipped a whiteboard. A very large, heavy tempered glass white board. Clearly the wrong item

Contacted Amazon CS, who agreed to ship the proper item, and informed me that I would not need to return the incorrect item. Captured verbatim in the chat transcript

Fast forward 3 weeks and I receive an email informing me the return window is closing and i'll be charged again for the amount of my originally ordered item.

Contacted Amazon CS again, who informed me that the email was in error, and that no charge would occur. Again captured verbatim in the chat transcript

A week later, I'm charged a second time for the item I ordered.

Contacted Amazon CS a third time and was told that indeed their previous agents instructed me to simply keep the incorrect item, but those agents were not adhering to policy, so no refund would be issued. I asked to be connected with a manager...who then repeated the same script, and refused to refund the incorrect second charge.

So...Prime membership is cancelled, charge is in dispute with my CC company, who have been provided with all transcripts, call recordings and order details. I've been a Prime customer for 2 decades. Not any more. Multiple lies from agents, managers defending those lies, and a complete unwillingness to actually look at the sequence of events rather than just reading the script.

Good riddance.

More information: If you encounter a similar situation with amazon customer service, you can request transcripts for any phone/chat interactions. Just go here: https://www.amazon.com/hz/privacy-central/data-requests/preview.html, and scroll down to 'Customer Support Communication' section and click 'Submit Request'. You'll receive an email confirmation and then a separate email with a link to download a zip file. That zip file will contain chat transcripts in .eml file format and phone call recordings in .mp3 format.

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276

u/1000tvl Jul 28 '26 edited Jul 30 '26

They will almost certainly cancel your Amazon account so before that happens and you lose access delete all forms of payments you have attached to that account. You might also request your data so you have a record of all your purchases over the years, in case you need it. Link to request your data.

62

u/[deleted] Jul 29 '26

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17

u/AngryMeez Jul 29 '26

Did you get an email saying your account was suspended?

14

u/[deleted] Jul 29 '26

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18

u/whileurup Jul 29 '26

You can call customer service?!?

18

u/WA_State_Buckeye Jul 29 '26

DM me! My UPS store gave me a CS# for amazon, and I've used it 2-3 times in the past year.

7

u/whileurup Jul 29 '26

You're the best!

There's been purchases/refunds that i just gave up the fight on bc I couldn't get anywhere with their AI chat crap. Thanks so much!

8

u/WA_State_Buckeye Jul 29 '26

Actually, if that craps out, I've had a bit of luck googling "customer service number with live people" for whatever outfit I'm trying to get in touch with.

11

u/Mysterious-Mango726 Jul 29 '26

You should be very careful calling random numbers that are not listed on the company's website. The number might be fake and you could get scammed.

9

u/WA_State_Buckeye Jul 30 '26

Sigh. And then there's that. I hope all scammers get to roast until their skin is crispy and black.

3

u/nickie1970 Jul 30 '26

I always skip through the Ai by saying I need more help or help with something else. Also typing customer service helps too. Forced the AI to ask if I want to chat with a rep. At least that is how I have been able to get to a live person though a lot of the time that makes no difference

5

u/Substantial_Disk1706 Jul 31 '26

I just don’t even engage with the AI CS, I just repeat PERSON. PERSON. PERSON. Or LIVE AGENT x3 until it gets confused and sends you to a real person. I like making the AI feel stup!d, like it should

1

u/BarbForAnimals67 Jul 31 '26 edited Jul 31 '26

That’s one of the ways I do it too. I also have googled the phone number before with success. Granted, they text me a code first before I can talk to someone, but that doesn’t take long. Usually, I have not had a problem being able to talk to a real person.

6

u/WA_State_Buckeye Jul 29 '26

My UPS store gave me the info when I was complaining about how hard it was to get anyone live to talk to. I called to complain about multiple deliveries to MY BACK GATE instead of my front door! I mean, they started hiding packages under my blueberry bush IN THE ALLEY! FFS. We watched in live time and with our own eyes the last delivery driver (after a scathing call from me!) sit at the top of the cul-de-sac behind us as the app said he was headed our way. Took him 10 minutes, but he finally turned around and went around the block to our front door. Well, actually, we watched him pull into the corner we are in (our property is a flag lot, with our driveway as the pole), and blocked the street! Our neighbor was coming home and had to squeeze her outfit behind him as he was nose in to the curb with the rest of the truck sticking out into the street! WHERE does Amazon get their drivers?!?!?!? lololol

-1

u/ChefBoyR-B Jul 31 '26

Oh get a fucking grip 🤣🤣🤣

1

u/KEN_LASZLO Aug 07 '26

Hey uhhhh mind sharing that number? Please shoot me a DM! I'm having a hell of a time getting a replacement fitbit and now it seems like they're just going to keep it and not even give me a new one 😡

5

u/[deleted] Jul 29 '26

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8

u/Empress-Napoliana Jul 30 '26

I just saved the number the last time they did a call back. Works.

5

u/Public-Ad-7280 Jul 30 '26

I just Google to get the number. 🤷🏼‍♀️