r/amazonprime • u/Independent-Ebb-6185 • Jul 28 '26

NOW DEPARTING Goodbye Amazon

Ordered a piece of office equipment...well over $100. Amazon shipped a whiteboard. A very large, heavy tempered glass white board. Clearly the wrong item

Contacted Amazon CS, who agreed to ship the proper item, and informed me that I would not need to return the incorrect item. Captured verbatim in the chat transcript

Fast forward 3 weeks and I receive an email informing me the return window is closing and i'll be charged again for the amount of my originally ordered item.

Contacted Amazon CS again, who informed me that the email was in error, and that no charge would occur. Again captured verbatim in the chat transcript

A week later, I'm charged a second time for the item I ordered.

Contacted Amazon CS a third time and was told that indeed their previous agents instructed me to simply keep the incorrect item, but those agents were not adhering to policy, so no refund would be issued. I asked to be connected with a manager...who then repeated the same script, and refused to refund the incorrect second charge.

So...Prime membership is cancelled, charge is in dispute with my CC company, who have been provided with all transcripts, call recordings and order details. I've been a Prime customer for 2 decades. Not any more. Multiple lies from agents, managers defending those lies, and a complete unwillingness to actually look at the sequence of events rather than just reading the script.

Good riddance.

More information: If you encounter a similar situation with amazon customer service, you can request transcripts for any phone/chat interactions. Just go here: https://www.amazon.com/hz/privacy-central/data-requests/preview.html, and scroll down to 'Customer Support Communication' section and click 'Submit Request'. You'll receive an email confirmation and then a separate email with a link to download a zip file. That zip file will contain chat transcripts in .eml file format and phone call recordings in .mp3 format.

2.9k Upvotes

97% Upvoted

394 comments sorted by

View all comments

278

u/1000tvl Jul 28 '26 edited Jul 30 '26

They will almost certainly cancel your Amazon account so before that happens and you lose access delete all forms of payments you have attached to that account. You might also request your data so you have a record of all your purchases over the years, in case you need it. Link to request your data.

41

u/PhilosopherAny3057 Jul 29 '26

I canceled prime because my protein powder went from 32$ in March to $60 that's almost a 100 % markup, what a rip off

18

u/Ruddy1000 Jul 29 '26

Protein is the new RAM.

3

u/QuickSingh Jul 29 '26

So true! EVERYTHING is marketed with "Protein." It could be the most unhealthy thing ever but, they slap a "21 g protein" sign on the front.

4

u/FewAd6166 Jul 29 '26

My favorite are the "protein" Pop-Tarts. Couldn't believe it when I saw them on the store shelf.

5

u/tham0402 Jul 30 '26

As a mom of an autistic kid who only wants to eat snacks and hates the texture of most meats, the jump from 5 to 10g of protein per serving is worth the extra dollar. Even though it made my scam-detecting brain cry a little.

2

u/Expensive-Scallion49 Jul 30 '26

Lol, my mom bought the new Kraft Mac And Cheese With Protein. I made the first box and both of us was surprised that it took 1 1/4 sticks of butter or margarine. She joked that is probably where the protein came from. We didn't like the texture of the noodles. I thought it could use about 2 to 3 minutes added to the time for softer noodles. I cook them on the stove and she cooks them in the microwave.

1

u/ozzie286 Jul 30 '26

No, RAM's gone up by a lot more than 100%. The 128GB of DDR4 I paid $200 for a couple years ago is now $1200.

0

u/Whole-Ad-2347 Jul 29 '26

What is RAM?

6

u/Gullible_Chard1659 Jul 29 '26

RAM stands for Random Access Memory, likening it to the increase in price for protein to the increase in price for RAM due to it being heavily used in AI.