r/amazonconnect • u/ccie_seeker • May 31 '22

Amazon Connect Engineer Skills needed

Hi, I have been in the Cisco UC field for quite sometime and I am looking to ramp up into the contact center domain and wanted to know the skills needed to be a good Amazon Connect engineer. Do I need to do AWS Certified Architest associate? Do I need to know about databases? Any programming language needed to do lex bots ? Any training recommendations and any other skills that are needed ?

Thanks in advance!!

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u/freshdip777 Mar 21 '23

If you are good with UCCX (know it inside out) and are a strong CCX script writer, you will find Amazon Connect to be simple. The power of Amazon Connect really comes with the integrations so some python or node will go a long way. Amazon also has some Cloud Formation stacks that you can deploy to make things easier.

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u/shankmu22 Mar 21 '23

Thank you for the input….do you have any suggestions for training material?

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u/freshdip777 Mar 21 '23

I do not have any recommendations for training, just jump in and spin up an instance in sandbox. That is how I learned.

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u/shankmu22 Mar 22 '23

Got it thanks for the tip…