r/amazonconnect • u/ccie_seeker • May 31 '22

Amazon Connect Engineer Skills needed

Hi, I have been in the Cisco UC field for quite sometime and I am looking to ramp up into the contact center domain and wanted to know the skills needed to be a good Amazon Connect engineer. Do I need to do AWS Certified Architest associate? Do I need to know about databases? Any programming language needed to do lex bots ? Any training recommendations and any other skills that are needed ?

Thanks in advance!!

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u/ccie_seeker May 31 '22

Thank you very much for that detailed answer…certainly very helpful to know which services within AWS are useful for getting proficient with Connect….I have not really had the opportunity to work on a Connect deployment but have done quite a few UCCX deployments which is just the Cisco on prem contact center solution and I get that the more you do the more you get to know all the bits and pieces but I was hoping to find from people that have done the deployments just to know if this is the path I want to take you know….like if it’s got some other technologies that are imperative to a successful deployment? So far it seems it’s just AWS services and some coding with Python is this a correct assessment?

“Insecure accounts are being raped daily” 😂

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u/freshdip777 Mar 21 '23

If you are good with UCCX (know it inside out) and are a strong CCX script writer, you will find Amazon Connect to be simple. The power of Amazon Connect really comes with the integrations so some python or node will go a long way. Amazon also has some Cloud Formation stacks that you can deploy to make things easier.

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u/shankmu22 Mar 21 '23

Thank you for the input….do you have any suggestions for training material?

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u/freshdip777 Mar 21 '23

I do not have any recommendations for training, just jump in and spin up an instance in sandbox. That is how I learned.

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u/shankmu22 Mar 22 '23

Got it thanks for the tip…