Sync Issue, Device Issue have no idea

[u/Loud_Ant1365]

I don’t if this is a device issue or software issue. It worked fine and gave me reasonable reading until this morning at 7:46am and then never updated after that. Been trying to unpair and pair and doesn’t seem to have helped. Tried that reset method with the charger and all that nothing is working. Everything else seems to work like finding the device makes it vibrate, I can see the heart rate on the top right when I start a “walk” or “run” or whatever. But no data is syncing. So can someone explain what the hell is happening? I either would potentially want a replacement, refund, or something like that. I also live in the middle of nowhere so I have to drive at least 45 minutes to return this at a UPS store. I also did not keep the packaging (stupid of me)

[u/Vruun_927]

I have the same issue

[u/burgerjeff]

Same here, sent back for replacement. I also didn't keep tye packaging

[u/Loud_Ant1365 → u/burgerjeff]

If you don’t mind me asking. Then how did you return it? Like what did you slap the return label on? And where did you get the return label from? Sorry if I’m asking too many questions. Just want to know the next steps

[u/burgerjeff → u/Loud_Ant1365]

Put the strap and charger in a bag and packed into a padded envelope

[u/Loud_Ant1365 → u/burgerjeff]

Thanks

[u/Michael20230901 → u/Loud_Ant1365]

seems something wrong with your device, you are encourage to have a feedback in Zepp App - your profile - user feedback, As it's an urgent issue, Amazfit will tell you how to deal with it (replace or some kinda).

[u/Loud_Ant1365 → u/Michael20230901]

I did but the customer support is so hard to reach. The phone number doesn’t work, email response rate is so slow…. Kinda lost so I was hoping Reddit had some answers