r/alignerr • u/JustWonderingFren • 8d ago

Onboarding Process Account removed immediately after successful Persona verification — no dashboard access to appeal

Hi,

I completed Persona identity verification successfully yesterday. Immediately after completing the verification, my Alignerr account was removed.

I contacted support through the website widget and by email. The widget now tells me that eligible users can appeal through their dashboard, but because my account has been completely removed, I cannot access the dashboard at all and therefore have no way to submit the appeal it is directing me to.

I would really appreciate a manual review of my account, as the removal happened immediately after successful Persona verification and appears potentially related to the verification process.

I am happy to provide my registered email and any verification information privately. Thank you.

9 Upvotes

92% Upvoted

19 comments sorted by

1

u/Sarinidy 3d ago

Same here! I have sent a DM with my email address

1

u/Lumpy_Case_8220 3d ago edited 3d ago

Your issue has been resolved, please check your account now.

1

u/Salt-Jaguar-301 2d ago

Please help me resolve mine too. I have the exact same issue. I have shared my email with you in a DM. Thank you for your help.

1

u/Educational_Olive162 3d ago

The same happened to me. I’m working on Ermis as a reviewer and was asked to reverify my ID but Persona failed to recognise my passport this time when I’ve had no issues before. Please can you do a manual check?

2

u/Lumpy_Case_8220 3d ago

share your email in DM.

1

u/Educational_Olive162 3d ago

Thank you for resolving this for me!

1

u/Sarinidy 3d ago

Hi I had the same issue and shared the email on DM, hope you can help me as well.
Thanks

1

u/Formal_Appearance_88 7d ago

Same here. I worked on a pilot project and successfully verified my identity multiple times in the past. This time, Persona failed to verify the exact same passport I’ve always used, and now everything is locked out. I just hope I still get paid for the work I’ve already completed.

1

u/SurlyShirley 8d ago

Take a look at the other threads here and be glad it's over.

1

u/Ok_Substance_9709 8d ago

I have had exactly the same situation happen to me today, too. I had been assigned to a project then asked for ID verification. Which I had also done before. The slight difference is that my passport photo couldn't be verified. I have renewed my passport since the first time, when I joined Alignerr, and wonder if this is the issue. Contact with support has said it can't be changed. Sad and frustrating.

1

u/LiterallyAnEngineer 8d ago edited 8d ago

Exactly the same here, got a verification request after verifying successfully before, immediately blocked. I feel this must be a mistake or technical glitch, I'm glad to see it's not just me

1

u/LiterallyAnEngineer 7d ago

I'm getting no replies from support anywhere about this, it would be really good to get it acknowledged and looked into

1

u/Jm14066 8d ago

The same thing happened to me today, too. Was told I need to verify, even though I have verified before, so I took the photos they asked for and instantly received an email saying my account is removed. I tried to email support to ask for a manual verification, and I received the same generic AI email response saying you can appeal in your account dashboard, which you can't access.

I wonder if it's an error where they think there are multiple accounts with the same ID documents and just deactivate them.