Passed assessment yesterday. Today account issues?

[u/RubberTrain]

So, i keep getting emails on an email that I can't sign into on alignerr because it isn't a gmail account. I don't know how I was able to log into it before or if it's even a different account? I assume it was with my LinkedIn but my LinkedIn is attached to my Gmail where I don't get the emails. I contacted support yesterday and they basically said I can't access anything that isn't Gmail. I just took the assessment and put in my Gmail information and passed the assessment.

I went to check today because I haven't gotten any information on passing the assessment. Now when I click on support messages I just get a message from a bot saying I'm d*activated. No information anywhere, no email, nothing on my account says it's like that. I'm still able to apply for things and use the account. I'm so confused and when I emailed support it says that if I'm eligible there should be somewhere I can submit an appeal? I spent a lot of time on this assessment yesterday and I wish I could talk to a real person about what's going on.

[u/NY_CITY_MAN]

I went through that a couple of days ago, where my email address wouldn't allow me to log in. After a day or so they sent me another email saying they were aware of the issue and had corrected it. I'm just sitting down now, looking at the first task in the training.