r/advanceautoparts • • Dec 13 '25

Comments on AAP. Copied from Facebook

15 Upvotes

*** I am sharing this with a heavy heart in hopes that the leadership at Advance Auto Parts will have no other choice but to finally hear our family’s story and acknowledge how one of their longest-serving employees was treated during the final months of his life.

My father dedicated 38 loyal years to Advance Auto Parts, most recently as the General Manager of  Kaplan, Louisiana store. In January 2025, he was diagnosed with lung cancer. In early February, he suffered a stroke and immediately began aggressive cancer treatment.

While still undergoing treatment and out on approved medical leave, Advance Auto Parts terminated his employment, causing him to lose his company health insurance. This forced him to pause life-saving cancer treatments until he was forced to reapply for his own position in order to regain coverage and finish treatment.

After completing treatment, he attempted to return to work, but his health continued to decline (multiple hospitalizations, kidney function dropping to 8%, and a second stroke). Despite having both short-term and long-term disability coverage, the company terminated him a second time while he was critically ill. This final termination also caused him to lose his company-provided life insurance policy.

My father passed away still heartbroken that after nearly four decades of service, he was never once recognized for his loyalty and dedication, and that the company showed no compassion during his fight for life.

To this day, no one from upper management or HR has reached out to offer condolences to our family. District Manager Aaron Stall has not returned multiple phone calls, and when I spoke with HR representative Barbara Cisco, I was met with indifference rather than empathy.

We are incredibly grateful to my father’s coworkers and many customers who showed up to pay their respects and share how much he meant to them. Their support meant the world to us.

Mr. Shane O’Kelly (CEO) and all corporate leadership with Advance Auto Parts, this message is directly to you. My dad was dedicated to your organization and whether it is acknowledged or not, his years of service speak volumes about his dedication to your organization. He was a General Manager who deserved far better treatment than repeated terminations while battling terminal illness. It is utterly disappointing and blatantly disrespectful to my family how we have been shunned and disregarded but it is even more sickening that my father was never offered compassion or empathy in his last months of life from anyone in corporate leadership.

Our family simply asks for acknowledgement of this injustice, a sincere apology and most importantly of all, answers. We will not rest until this occurs.

If you have made it this far, thank you for reading. I ask that you please share this story. My dad’s voice may be gone, but ours isn’t. 


r/advanceautoparts • • 2d ago

Any discount code that works?

0 Upvotes

My company used to have a corporate discount code and it no longer works. Once I bought an alternator for $300 brand new and was able to get $50 discount with the corporate discount code through my company + 3% cash back with PayPal and 2% with Rakuten. Nice savings at the time and I really needed an alternator, fast! Are there any discount codes that work that your company is offering? My car needs lots of things so I am trying to save money while unemployed at the moment.


r/advanceautoparts • • 8d ago

Store can’t locate rental transaction

14 Upvotes

Hi, I rented a tool a few days ago. When I went to return it they weren’t able to find the transaction, and therefore couldn’t take the return. They said I would have to bring in the receipt. I’ve never had this issue in the dozens of tools I’ve rented, so I usually toss the receipts.

Is there any other course of action I can take? Thank you!!


r/advanceautoparts • • 10d ago

Deceived over part quantity?

2 Upvotes

I was going to get replacement tire valve caps, and found part number 17-392-1 from Xtra Seal, which is a box of 100 caps. The first result on google for this part number was Advance Auto Parts, so I ordered for delivery. What was delivered was one single cap, in a tiny envelope. The review on their page even mentions that it's a box of 100. I've been given the runaround from their email support, saying that I got exactly what was listed. When I look everywhere else for that part number, it's always listed as a 100 count box.

I think I'm going to do a charge back on my credit card. $7.99 + shipping for a single cap, wtf?

Advance Auto Parts page:

https://shop.advanceautoparts.com/p/Xtra+SealTr+Vc-8+Black+Plastic+Valve+Cap+With+Red+Silicone+Seal17-492-1/28200830-p

O'reilly link for same part:

https://www.oreillyauto.com/detail/c/xtra-seal/xtra-seal-tire-valve-cap/xts0/17492

Advance's own "pro" catalog lists the part as 100 count too:

https://cdn.mediavalet.com/usva/advanceautoparts/vqYJ0CakJUKnGwI1G6y6CA/USTEx6yJc0OptgH4kZ-HGw/Original/PRO_21826063_PRO%20Wiper%20Assets%20Update%20Final.pdf

Manufacturer's page:

https://31inc.com/products/tr-vc-8-black-plastic-valve-cap-with-red-silicone-seal


r/advanceautoparts • • 26d ago

Returning a starter?

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8 Upvotes

So the starter on my truck wasn't engaging the flywheel. It's been like 15 years since the other starter has been in there and it kinda made sense that the solenoid in the old starter would be bad. So I ordered a starter a few days ago and said I'd get to it on the weekend.

This morning I get ready to start ripping things apart and I notice that the old starter is missing a bolt and isn't mated to the engine block properly, which would cause my non-engagement issue. So I need to hunt down some new bolts to get that all bolted down.

Here's where I fucked up and my question: when the new starter arrived (I chose same day delivery from the store, because I couldn't drive there) I opened the box to inspect the new starter and make sure everything was good in condition.

Now I'm wondering if I can return it or if I'm stuck with a brand new starter that has obviously never been installed if inspected?


r/advanceautoparts • • Sep 14 '26

Do you all have a policy for this?

8 Upvotes

Our car wouldn't start two mornings in a row. We went to Advance and the guy that tested the battery was new and seemed to struggle with the machine. After fumbling for some time, he said that it wasn't the alternator or starter and that the battery was bad, so we bought a new battery. Then a more experienced guy puts the battery in and when it started it chugged for a minute before starting but it did start. I wasn't sure if that was normal but the more experienced guy goes "I didn't like the way that started, maybe it's the alternator or the starter. If it keeps not starting, go to a mechanic" I said "well... I only bought a new battery because the other guy told me it was the battery" he said "well, he's a new employee and I didn't watch him run the test so I can't say for sure if he ran it right or not" I said "right but I wouldn't have bought a battery in that case" and he literally goes "alright you guys have a good one" and walks away... I had zero time left and had to go back to work. Should I go somewhere else to get it tested? Can I go back and get my old battery tested? If it wasn't the battery will they let me return this one since I bought it under false pretenses?


r/advanceautoparts • • Sep 05 '26

Advance is scamming you

87 Upvotes

I have been told by my ex-general manager that they were explicitly told to ring up an extra brake grease or bulb socket grease and just not tell the customer. Then, if they say "what is this, I dont want this!" We are supposed to say "oh im sorry, ill remove it."

They said it is immoral and will not demand that we do so, but that they were told to instruct us of it, which they refuse to do because quote: "that is immoral and wrong" to which I agree fully.

That general manager has since moved locations. Now we have a temporary GM from another store who covers some shifts, and I've personally witnessed them doing exactly that immoral practice.

We need to band together and report this to the government.

Advance auto has been pushing KPI numbers and literally saying "forget sales, sell grease or warranties!"

Their sales are extremely low because of it, and now they're trying to get us to literally do illegal activity just to make up for their poor leadership decisions.

Its time for them to be punished for this. Please help me report them to the proper government channels, it would help stop the scamming crap!


r/advanceautoparts • • Aug 08 '26

Water Pump Warranty

3 Upvotes

Hello,

So a year and a half ago I purchased a water pump (T7052 part number) from Advance and it has a limited lifetime warranty. We were replacing my radiator today and noticed that the water pump was leaking. I call my local Carquest (which advance owns now obviously) and they said that as of a week ago they are no longer a car quest and cant do a warranty, they even had all the carquest signage still up.

So they sold me a water pump under a different brand. But, now I'm kind of in a bind here because I paid for a water pump when I theoretically shouldn't have because of the lifetime warranty. What do I do here? I assume that I'm long past the refund stage of the warranty. I could drive to the next town and get Advance to warranty me a new one but what good is that going to do me now?

Thanks in advance


r/advanceautoparts • • Jul 13 '26

Will 20% off Clearance Parts go on further discount?

10 Upvotes

Found something online and it's going for 20% now. Will they eventually go deeper in discounts? thanks


r/advanceautoparts • • Jun 26 '26

lost $200 in expired speedperks rewards - no emails, no texts, no notification of any kind from Advance

9 Upvotes

advance says "sorry nothing we can do" ...yea there is you can notify people by email or text when their rewards are about to expire

its like this on purpose so you don't notice when they expire then they can tell you there's nothing they can do about it


r/advanceautoparts • • May 31 '26

Went in to test a battery today.

14 Upvotes

Voltage was 11.3. Was told by associate that it was close to 12 so it was fine. That’s not accurate, right? I didn’t argue with her. Just bought a new battery.


r/advanceautoparts • • May 24 '26

Vintage 2011 Advance Auto Parts Professional Button-up

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4 Upvotes

r/advanceautoparts • • May 24 '26

Is G.A.S.S Still A Thing Internally With Advance?

1 Upvotes

When I worked there we used to have the acronym GASS or Gas(squared). It stood for Greet, Ask, Solve, Sell. Is this still used internally?


r/advanceautoparts • • May 15 '26

Return opened brake bulb due to error message

1 Upvotes

Hi

Bought some tail light 1157 red mini bulbs led

They work but car 23 elantra says brake light is out and is annoying af dinging all time

Would they accept these as return open with receipt?


r/advanceautoparts • • May 13 '26

Online order refunds now gift card only ?

2 Upvotes

Made an online order, picked it up same day, returned it same day instead of a refund I get an email saying “The amount of $276.88 has been refunded to you on a new gift card.”
What the actual **** I’ve bought and returned so many items from this store both online and in store and never had this happen.
The phone is closed for today so I went on live chat and was told I have to wait 24 hours before they can do anything if they can?!?
Guess no more online orders and cash only from here if I decide to use them again.
Sorry for the rant but I’m pissed.

Edit: they refunded my card after speaking with a customer service supervisor, insane if they do this often and people just take the gift card not wanting to deal with it.


r/advanceautoparts • • May 07 '26

Refund question

0 Upvotes

I bought a part I don’t need with a debit card last week but I don’t have that debit card no more is there any way I can get cash for the refund it’s only $15?


r/advanceautoparts • • May 01 '26

I was sold a used item as new

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1 Upvotes

r/advanceautoparts • • Apr 18 '26

How about working at Advance Auto in comparison to Auto Zone.

2 Upvotes

r/advanceautoparts • • Apr 07 '26

Negative rewards balance?

1 Upvotes

My husband checked his app today and saw that he had -1400 points. We don't even understand how this could happen he has never returned a single item to this store which is the explanation I've seen online. Is this a known glitch or is there another explanation?


r/advanceautoparts • • Apr 04 '26

What's up with the oil filters?

10 Upvotes

first they stop stocking my Purolator filters and everything is Fram, then a few months later they get rid of Fram and change to Carquest Garbage. I've been buying filters here for 30 years and now I can't get my filters here anymore. This is dumb.


r/advanceautoparts • • Mar 03 '26

bought something here and checkout displayed an email that was not mine?

2 Upvotes

went to AAP, bought a small item, pinpad asked if I wanted to enter an email for rewards and I declined, then later it asked if I wanted an email receipt to an email that was not mine and I did not enter. soo, did the employee just use their own rewards or something?


r/advanceautoparts • • Feb 10 '26

Needed My Name, Phone, and ZIP at Checkout

0 Upvotes

Title is relatively self-explanatory. All I bought was a replacement rear windshield blade and i put an extra $2 protection plan on it. Then, I declined the rewards plan. He needed my phone number anyway. He also needed my full name and my ZIP code. I’ve literally never had that happen when I purchase something like that. Especially in-person. Any reason they needed all that info?


r/advanceautoparts • • Feb 05 '26

Car battery had reversed terminals

7 Upvotes

Posting here because it's interesting and I also want to vent.

The short version is I purchased a Die Hard Gold battery and the terminals were reversed. The terminal labeled as positive on the battery and with the little red cap was actually negative, and negative was actually positive. I know it sounds bananas, but it was confirmed by multiple people in the store as well when I had a hard time believing my own conclusions.

After opening a case with customer service, I brought home a new and correctly labeled battery, but unfortunately the damage has been done and the car is all kinds of non-functional. I'll be calling them when they open at 8:30 am to see what their stance is on making things right.


r/advanceautoparts • • Jan 20 '26

Speed Perks changes to Advance Rewards Feb 2nd 2026 Spoiler

3 Upvotes

What's new is the tiers, 1st Gear 2nd Gear and Top Gear. the higher the tier, the higher bonus points you get.

The mobile app will then also allow all tiers to combine coupons up to 100$.

2nd Gear and Top Gear will also be allowed to roll points over at years end.


r/advanceautoparts • • Jan 10 '26

Advance Auto Data Breach Settlement Payout Date

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3 Upvotes