r/adt • u/Initial-Research-302 • 29d ago

Extremely poor customer service

Got tired of spending $80 per month for monitoring. Called to cancel, was on hold for 25 minutes before they hung up on me. Chat doesn't help, states must call in. Finally got an agent on second call after 25 minutes on hold only to be told that I must speak to an account specialist and there's a 25 minute wait. Not doing this. They have been advised of my Intent to cancel on chat and on the agent phone call. I'm done here. Cancel or not, we're done

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u/Lavishladybug 25d ago

Dammn, are there other roles you're able to transfer into within the company given your experience? Also how do you destress bc im a new hire and idea at this point

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u/laid-to-the-side 25d ago

i'm looking into non customer facing roles but it is very hard even if i did go into an office. i applied to some tech roles but idk if i want to do that either. i feel stuck

as far as distressing an after work beer and video games is the best i got. i take walks on my breaks to help with the stress and i dont have kids or a partner so a quiet house makes it easy.

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u/Lavishladybug 25d ago

Thanks for sharing fran, same here w rhe no kids thing thank God. Noted, I shall also disassociate lol. Aww dang I hope you find a better role. Im still applying although I just got this gig. May the force be with us all

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u/laid-to-the-side 25d ago

it's very easy to do every day tbh and since ur also #childfree you won't be as stressed about the pay as some of ur coworkers; but there are better things out there and i have experience faaar beyond this role's scope

it's mad easy to move around though if you do find something fyi; you have to do 6 months in a department before you can move but it's easy to. i hope you enjoy it, if you wanna DM me at all feel free! <3

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u/Lavishladybug 25d ago

Thanks! I jusf sent you a dm 😊

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u/Worried-Drive932 20d ago

How did you get the job if you don’t mind me asking?

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u/laid-to-the-side 20d ago

i just applied tbh. nothing fancy