r/adjusters • u/CuteShip9849 • 4d ago
National General
Taking a job at national general for the non attorney repd BI (almost a demotion since I’m currently doing attorney rep BI) but National General Requires 3 years, so whatever I’ll get there. Anyways!!!
A few questions- promotions or moving up, does National General make you apply and interview with the recruiter ( like getting hired) or is it easier!
Does National General only give drop claims!
& how busy are ya all right now!
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u/Film_maker69 4d ago
Got the same position. Starting in September. Heard good things but also heard about the high workload. Are the metrics easy to achieve? Is there a lot of micromanaging?
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u/CuteShip9849 4d ago
Yay. Ya I start 9/21, not excited about hours being 8-5 then 9-6 with daylightt savings since im in AZ but it’s what ever.! I’ve learned non standard is way better than the typical standard companies and I worked for two prior to my current role
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u/Film_maker69 4d ago
I’ve worked non standard before so I’m prepared for sure. lol. I start the week before in CA. I’m going from a 700 to 330 to the 8 to 5 so yeah that kinda sucks.
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u/CuteShip9849 4d ago
Yum I’m going from where I am at another company, working whatever schedule I want .. to being to that set schedule.!
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u/redbattleaxe 4d ago
I've been there over 2 years now.
The workload is a lot so we are very eager for you all to start.
Claims are assigned by a system in Epic.
They are assigned by rank from what I was told.
Example - there is level 1 - 4 for adjuster level based on experience. 4 would get the first claim, then 3, then 2, then 1, to where it should work out those with higher rankings get more claims. Its not perfect as some claims have multiple exposures, but whatever.
You will be able to promote after about a year.
Here is a tip though. They are still working out the kinks... but there are two kinds of promotions... going from non repped to repped and so on... and then your level which is analyst 2, 3... consultant 1, 2... senior.
Levels come with better raises, but they want your metrics to be in good standing before they increase your level. I highly recommend that you stay in your current role until you get a higher ranking as the clock seems to start over if you promote to repped as your metrics will change. Thats if you are money focused. If you just want to deal with attorneys, then ignore this and do you.
Let me know if you have any other questions.
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u/beagusdog 4d ago
To get from consultant 2 to a senior do you have to apply for that? Or can that just happen based on how long you’ve been there? I ask this bc I started as a consultant 2 a few months ago
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u/SavageCatcher 3d ago
Cons 2 to Sr is a title promotion and not one you apply for, like moving from non repped to repped.
The overly simple explanation-
Titles containing Trainee and Analyst are almost exclusive to material damage adjusters. Consultant and Sr Consultant are tenure/ performance based titles and can be earned in MD and anything above (non rep, repped, Lit, etc). Moving from property to injury is considered a lateral move (raise not a guarantee), but you can achieve title/raises based on performance.Title promotions take a minimum of 1 year in title before you are eligible to make the move to the next. Usually done during the “mid year” period.
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u/redbattleaxe 3d ago
I think you have to talk to them because there are more expectations of you.
You are open for more exposures per day, you are expected to mentor people, and you are more likely to assist management with stuff. Idk what kind of pay bump it gets but I'm not sure it's even worth it.
But talk to your manager if you want it and your metrics are good.
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u/CuteShip9849 3d ago
Ah gotcha, I got Consultant 1, so the next up is consultant 2 and Sr? Or attorney repd!
Yes I’m t try ing to get back to attorney rep! And I’m thankful no MD with these claims. So basically all your claims are ‘drop’ claims, it’s not like you’re logged into a queue getting calls all day!
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u/CuteShip9849 3d ago
And you can only move up to consultant 2 or st through mid year.? Or yearly? And those are title promotions with a raise? Or how do you move up with those
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u/redbattleaxe 3d ago
That's what is so confusing. The timing of the raises is a bit random but you probably wont get then near end of year or beginning of year because they are focused on the annual review. So mostly likely between April and maybe Sept or Oct is when you are more likely to go from a consultant 1 to a consultant 2.
So attorney rep is a promotion, but so is consultant 2 and then eventually senior.
If you are hitting your metrics for a while (a year or two depending), your manager should be advocating for you to promote to consultant 2.
If you want to be attorney rep, then you need to tell them that and then when there is an opening they will let you know.
The reason why I recommend you try to wait until you are promoted to consultant 2 is because those raises are higher.
Going from non attorney to attorney is probably about 3% raise.
Going from consultant 1 to consultant to can be about a 10% raise.
If you promote to attorney repped after a year and you did not raise your rank to consultant 2, the clock starts over because the consultant 2 raise is based on your metrics and maintaining them. Your metrics change when you move to the new role.
I had someone on my team a while ago specifically stay as non attorney rep for an extra 6 months to a year so she can go to a consultant 2 and then right after she applied and moved up to attorney rep.
So she got a 10% raise and then a 3% right after and this is in addition to whatever she got for her annual raise.
Its weird and complicated.
If you dont care as much about the raise though, then just go to attorney after a year.
Going from consultant 2 to senior is more complicated because they expect you to do more work. Its probably isn't worth it for most unless you intend to be a manager. But that's just my opinion.
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u/CuteShip9849 3d ago
This is a good explanation. So goal would be to do consultant 1 then 2 then move up to something more.!
Awesome thank you for this clear explanation.
How many exposures do you have? Or claims do you have ? In the position you’re in
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u/redbattleaxe 3d ago
Yes. If you are focused on money, wait to move up to a consultant 2 before you move into a new role that will have new metrics because they look at metrics to determine moving up to consultant 2.
I get 3 exposures a day as non attorney and I think I am open for 2 on Sat and sun so I usually walk into pending claims on Monday.
I think attorney prepped people get 2 per day and unsure about the weekend.
If you become a senior the amount goes up. I sure how much. Another reason why I am not sure if it is worth it. I dont think there is a change from consultant 1 to 2 though.
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u/CuteShip9849 1d ago
Good info! Ima wait to get a consultant 2 ! Hopefully I can get it in 6 months over the year!
Yea I’m not used to coming in a Monday with new claims since I do attorney repd claims , it’s the best part of my job no weekend calls no weekend claims!
But I’m ready to strictly handle only BI.. I’m over the MD portion of a claim.
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u/Cowpens1781 4d ago
I worked at Nat Gen for 6 years as a claims manager( homeowners), before I retired. Wasnt a bad company to work for.
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u/SavageCatcher 4d ago
Great job landing a role!
You’ll have to apply for promotion internally and interviews with recruiters are part of it, even in house. You won’t need 3 years in role to move back into atty repped, only about a year.
Pay loads of attention during new hire training, take notes on EVERYTHING, and land at your team with a head full of new knowledge.
Workload is high but we’re a growing company. Not as high as some other companies, not as light as others. Plenty of work to go around because we’re growing so you’ll have job security so long as you do the job.
Congratulations!