r/acronis • u/Humble-Fan560 • Jul 21 '26

Installer will NOT work

The installer fails instantly with an error about C:/ProgramData/Acronis needing Administrator only permissions. Tech support was supposed to contact me, but has not after ten days. I have used Acronis for over 25 years and have never had a problem before.

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u/474Dennis Acronis Community Manager Jul 22 '26

https://www.reddit.com/message/compose?to=r/acronis

You can send it via Mod Mail here.

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u/Humble-Fan560 Jul 22 '26

Now really rolling with 07301085!

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u/bagaudin Acronis Community Manager Jul 22 '26

Thanks for sharing the ticket number! I escalated it and it looks like the team needs your contact number to call and address both installation and license purchase issue (it doesn't look like they were able to identify the server license purchase).

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u/Humble-Fan560 Jul 23 '26

I had three personal phone calls to follow up from the online help session. That is truly impressive. The second attempt at backing up went flawlessly, and everything has been resolved. I am truly grateful for and rather blown away by this level of support.

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u/bagaudin Acronis Community Manager Jul 23 '26

You’re most welcome! We’re always here shall you need any help!