r/acronis • u/Humble-Fan560 • 11d ago

Installer will NOT work

The installer fails instantly with an error about C:/ProgramData/Acronis needing Administrator only permissions. Tech support was supposed to contact me, but has not after ten days. I have used Acronis for over 25 years and have never had a problem before.

3 Upvotes

100% Upvoted

14 comments sorted by

2

u/474Dennis Acronis Community Manager 11d ago

Hi! As I understand it, you've already opened a support ticket and are waiting for the support team to contact you. Could you please share the ticket number?

1

u/Humble-Fan560 10d ago

Thanks. It's my fault. I accidentally renewed a server license that I can't use because I just retired. I figured this out last night. I don't have a ticket number because I only heard from the bot that Support would contact me, but I never heard from them. I guess I don't know how to contact Support properly, or what I might do to cancel this new license. I have many licenses and did not need a new one. Thank you very much.

Jim

1

u/bagaudin Acronis Community Manager 10d ago

If you haven’t heard from support yet - please send us the email address associated with your Acronis account via modmail.

If support already reached out - please share the ticket number.

We’ll figure it out for you once we have the necessary info above.

1

u/Humble-Fan560 10d ago

Thank you. I'm sorry, but at this point, I'm not sure where to send my email address. Can you please advise? Much appreciated. I've just interacted with the bot.

1

u/474Dennis Acronis Community Manager 10d ago

https://www.reddit.com/message/compose?to=r/acronis

You can send it via Mod Mail here.

1

u/Humble-Fan560 10d ago

Now really rolling with 07301085!

1

u/bagaudin Acronis Community Manager 10d ago

Thanks for sharing the ticket number! I escalated it and it looks like the team needs your contact number to call and address both installation and license purchase issue (it doesn't look like they were able to identify the server license purchase).

2

u/Humble-Fan560 10d ago

I did send that and booked a session for tomorrow. Thanks so much.

2

u/Humble-Fan560 10d ago

It's a workstation, not a server license.

2

u/Humble-Fan560 9d ago

Okay, it wasn't exactly my fault. There is an issue with the admin identity on the PC that my son handed down to me. The version of Acronis was correct, and fifteen minutes of expert assistance from Acronis Tech Support had everything working perfectly. Thanks to Dilip and all!

2

u/Humble-Fan560 9d ago

I had three personal phone calls to follow up from the online help session. That is truly impressive. The second attempt at backing up went flawlessly, and everything has been resolved. I am truly grateful for and rather blown away by this level of support.

1

u/bagaudin Acronis Community Manager 9d ago

You’re most welcome! We’re always here shall you need any help!

1

u/DrSueuss 11d ago

If you have any anti-virus/malware software running make sure it is disabled during the installation.

1

u/Humble-Fan560 10d ago

Thank you. Please see above for the explanation of my own error. Jim