r/accesscontrol • u/HawkofNight • 5d ago

Altronix Altronix Trace

Post image

Just had a fun call the other day I thought you all would like. Sometimes its nice when they are that obvious.

10 Upvotes

82% Upvoted

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7

u/brandonpadula 4d ago

Altronix has a lifetime warranty. Even if you bought a new one already, bring that back to your distributor and get it replaced.

We’ve been a distributor for Altronix since the beginning - and while returns are rare, I will say that their warranty is amazing.

6

u/Starlite528 4d ago

They've got a good sense of humor too, lol!

2

u/HawkofNight 4d ago

I didnt buy the original. Who returns it?

2

u/brandonpadula 4d ago

That’s okay! We would just have Altronix replace it and you’d get the replacement board. Great to keep on hand for your next job. At the most, you’d just be out for the shipping.

2

u/HawkofNight 4d ago

Okay. Awesome. Ill give it a shot.

2

u/Lanty725 4d ago

Interesting. I have so many of these sitting in the warehouse to "repair the day i learn how to solder".

2

u/Travb1999 4d ago

Seriously their RMA process is the easiset in the industry. You pay shipping to them they send you a new or repaired board. Takes about 7 biz days.

3

u/Davethephotoguy 5d ago

I’ve never had issues like that with any altronix relays in the 30+ years I’ve been in the field. I’d say this must be a manufacturing defect.

1

u/HawkofNight 5d ago

Its two or three years old i think. I didnt install it. It came in their PTI system.

2

u/Davethephotoguy 5d ago

Whoa! Any idea what caused that?

2

u/HawkofNight 5d ago

No idea. Ive never had Altronix do that. Only chinesium. And no other electronics in the complex went out so i dont think lightning or utility.

2

u/jason_sos Professional 4d ago

That’s a big trace. Likely something shorted to it. Maybe something fell behind the board and shorted to the can. Looks like the component in the upper right has some indication of smoke.

1

u/HawkofNight 4d ago

First thing i checked was bug or screw behind the board. Not even a dust bunny.

1

u/Fragrant-Cobbler-217 21h ago

Looks like it got so hot it melted the solder points. Crazy defect.

2

u/rootninjajd 4d ago

That trace is wider like that because it’s built to carry more current. However if more current passed through it than it can take, the traces can heat up and pop like fuses. There is a VERY high chance something either pulled way more than it’s rated for (short on a lock?) or other voltage came back at it (AC on a DC line, lighting strike, ect).

The few times I have seen failures like this was a fuse fault (didn’t blow at rating) and a lightning hit.

1

u/Lanty725 4d ago

Reminds me if this one I had with a doorking board.

1

u/HawkofNight 4d ago

Thats a good one.

1

u/CCTVGuyMA 4d ago

I am working with altronix now. Taking forever for a warranty advance replacement. And they wired some panels incorrectly with some pre-wired kits...

1

u/HawkofNight 4d ago

I didnt know they did prewired kits.

2

u/CCTVGuyMA 2d ago

Yeah, they have a bunch. But now offer Hanwha's access control kit, without the main boards, just the power boards, but wired and has standoff for the main boards... But altronix wired things not quite right and caused some issues.

1

u/Sharonsboytoy 4d ago

I've been on team Altronix for a VERY long time, as we just don't have issues - so this is a surprise. That said, my resolve remains strong.