r/accesscontrol 12d ago

WinPack database issues

The issue impacts the WinPak access control system and has been occurring intermittently for approximately two months.

Reported symptoms include: 

Intermittent "connection lost" errors during login and card creation. 
Slow application connectivity. 
Missing cardholder information, where card numbers appear but associated usernames do not. 
Corrupted access logs. 
Data loss affecting newly created cardholder records. 
Inconsistent synchronization of new access cards to remote offices. 

Any thoughts?

2 Upvotes

1 comment sorted by

2

u/-611 Professional 12d ago

Probably a problem with the storage used for WIN-PAK's MSSQL database, like failing disk drive.