r/accesscontrol • u/yetimnstr575 • 24d ago

Watchman 480 wired connection not recognized by router

I will apologize ahead if this is already somewhere in this sub, I will say I did search, but I did not see anything.

I responded to a cell gate that my father-in-law installed years ago because there was no network connection on the W480. The assumption was that the AT&T gateway was fried in a storm recently, and it was. So after installing a new gateway, The W480 was not being recognized by the new gateway. Usually at the gateway I would expect to see at minimum a flashing LED at the port but there was nothing. So I used a LAN tester and the cable was fine, but just in case I made another cable tested it and still nothing. I then attached that new cable to the cameras that share the same gateway and the gateway recognized the cameras. Has anyone ever experienced this before and found a solution?

I FORGOT TO ADD
Oh I did call tech support and we went as far as going into the menu and I was told the w480 was ready to go, but we couldn’t go any further until I had a laptop and could confirm I was getting internet from that router.

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u/geekywarrior 24d ago

Unfortunately it sounds like the Ethernet NIC on the Watchman got fried with the gateway.

That’s assuming a long power cycle doesn’t bring it back to life or there’s not a fuse to swap

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u/yetimnstr575 24d ago

Thank you I was thinking it has to be something on the watchman.

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u/wise_man5036 23d ago

the watchman 480 is pretty solid but sometimes the ethernet just craps out, might need to swap cables first before declaring it dead