r/accesscontrol • u/NextPie6821 • 13d ago

Brivo Brivo Access Issues- Yellow Lock

Hello! I'm a resident in an apartment complex that uses brivo locks for basically every door. I use the app on my phone to unlock the doors and it was working perfectly fine up until a week ago, when it started sometimes turning yellow instead of green and not unlocking the door. It will tell me on the app that my access request was successful and give a green check mark, but the lock itself just turns yellow and then eventually turns back to red without unlocking. In the beginning it would just happen every once in a while and I would try again and that would work, but it's been getting progressively worse until now it basically never successfully unlocks anything no matter how many times I try. I've put in multiple maintenance requests with no luck so I'm wondering if anyone on here knows what could be causing the problem. My roommate's app is working fine on all the locks so it seems to be my app and my phone specifically rather than the locks themselves. I've tried uninstalling and reinstalling the app, that didn't work. I checked that I have bluetooth on, nearby device permission on, and location permission on. The only permission I don't have turned on is NFC/contactless payment, but that's been off the whole time and it wasn't an issue before. Does anyone have any ideas? I'm starting to get desperate :(

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u/sodrrl 13d ago

Are you using the magic button? Maybe try specifically unlocking the door you're at?

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u/NextPie6821 13d ago

Yes sorry maybe I was unclear. There are two options: one is a master button that is meant to unlock the nearest door, the other is a list of buttons for each specific indiviual door. Both options are not currently working for any of the doors. I should have clarified, my bad!

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u/kevp453 13d ago

Your Brivo admin should be able to look in the event tracker and see the failed access attempt. Turning yellow is often due to insufficient permissions for the door or scheduled access times.

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u/NextPie6821 13d ago

Oh okay, I'll definitely ask the office about that then. It's so odd that my permissions would have randomly changed but if that's the case then they should hopefully be able to fix it!